Business Analyst – Chat Bot

October 30

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Київстар

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Telecommunications

Київстар is a Ukrainian telecommunications company that offers a wide range of services for private individuals, businesses, and the public sector. These services include mobile communication, home internet, television services, and international roaming. Київстар provides various packages and tariffs to suit different needs, such as SIM cards, eSIM, internet packages, and bundles combining internet, TV, and mobile services. The company also supports social initiatives, facilitates online doctor appointments, and provides technical support and customer service through multiple channels. Київстар is committed to offering quality telecommunication solutions and fostering digital connectivity in Ukraine.

1001 - 5000 employees

Founded 1994

📡 Telecommunications

📋 Description

• Work in a cross-functional team with analysts, developers & designers to deliver product features. • Identifying options for potential solutions and assessing them for technical and business suitability. • Working closely with the Product Manager, Development team, IT, external stakeholders, and end-users to ensure technical compatibility and user satisfaction. • Analyze requirements, and define use cases and functional requirements for the software; • Design chat bot scenarios for B2B users; • Creates and updates functional & technical descriptions of business processes related to supporting, configuration, and maintenance of the solution; • Perform requirements management, prioritization, traceability, verification, and validation of the requirements; • Backlog management and facilitation if needed; • Oversees test implementation, gathers feedback from users, and proposes functional improvements; • Selection and implementation of the necessary tools, technologies, and techniques.

🎯 Requirements

• 2+ years of relevant working experience. • Experience producing solution artifacts, including UML, Use Cases, Business Rules, Functional & Non-Functional Specifications, etc. • Good knowledge of Scrum methodology and understanding of the BA role in the Scrum process. • Good understanding of web standards, protocols, messaging protocols, and data formats (REST, SOAP, JSON, XML, HTTP, FTP, TCP, etc.) • Understanding of low code engineering. • Experience with configuration in Node-red • Strong understanding of SDLC principles. • Understanding of CI/CD (principles, instruments). • Good communication & facilitation skills; • Strong analytical and system thinking skills. • Team player with proven ability to work cross-functionally. • Can effectively deal with ambiguity.

🏖️ Benefits

• Office or remote — it’s up to you. You can work from anywhere, and we will arrange your workplace. • Remote onboarding. • Performance bonuses. • We train employees with the opportunity to learn through the company’s library, internal resources, and programs from partners. • Health and life insurance. • Wellbeing program and corporate psychologist. • Reimbursement of expenses for Kyivstar mobile communication.