Senior Team Manager, Global Client Delivery

🔥 9 hours ago

🇺🇸 United States – Remote

💵 $135k - $160k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Post-IPO Debt on 2019-06

Consulting • Logistics • Healthcare

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Manage and supervise day-to-day operations of assigned client team members, including performance metrics, accountability, work distribution, and performance evaluations • Ensure seamless integration of Project Management team services • Grow and develop the Project Management team, including succession plans and individual development plans • Manage study milestones and proactively communicate with clients • Apply best practices for budget and risk management and maintain accurate system documentation • Coordinate and monitor progress toward Project Management goals • Consult proactively with clients regarding the impact of their decisions and understand how they define success • Instill and manage continuous improvement, quality, and productivity through consistent implementation, use, and review of SOPs • Monitor and track resolution of client escalations, issues, and concerns • Identify, track, and resolve service failures promptly and take preventative action • Collaborate across boundaries and functions to support global team operations, work with BD Directors, remove barriers, and optimize client delivery • Coordinate and manage a regional team and global client(s) to implement team strategy, structures, processes, and metrics • Deliver outstanding client satisfaction for Central Laboratory Services

🎯 Requirements

• Bachelor’s degree in life science, medical, scientific, technical, or laboratory discipline • 5 or more years’ experience as a people leader • 2 or more years’ experience managing leaders with direct reports • 2 or more years’ experience leading pharmaceutical or biotechnology projects • 2 or more years’ experience in Central Laboratory Services preferred • 1 or more years’ experience in clinical research preferred • 1 or more years’ experience leading database management, study design, or global project management in the clinical research industry preferred • 1 or more years’ experience in quality event management (CAPA handling) preferred • Experience managing leaders and larger teams of 20 or more • Ability to inspire effective teamwork and motivate staff in a multi-regional, matrixed environment • Strong negotiation skills • Exceptional written, verbal, and interpersonal communication abilities • Strong customer service orientation and commitment to collaborative teamwork • High level of initiative and ability to work effectively across cross-functional teams • Strengths in planning, problem solving, and organizational execution • Demonstrated success driving continuous improvement and managing change • Experience in team building, influencing stakeholders, and resolving conflict • Track record of delivering complex projects on time and to quality standards

🏖️ Benefits

• Annual bonus under the Labcorp Bonus Plan • Discretionary short- and long-term incentive packages • Medical insurance • Dental insurance • Vision insurance • Life insurance • STD/LTD • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan