Support Specialist

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Labelbox

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Artificial Intelligence • B2B • SaaS

Labelbox is an innovative platform specializing in the creation and management of AI data factories for businesses. It provides comprehensive solutions for data labeling, model evaluation, and the recruitment of AI trainers, enabling companies to generate high-quality training data for AI projects. With a focus on computer vision and natural language processing, Labelbox offers tools and services designed to enhance the performance and accuracy of machine learning models.

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

📋 Description

• Ensure optimal Alignerr experience by monitoring and managing inbound support queries through the Intercom platform. • Provide timely and accurate support by responding to Alignerrs' questions and issues, adhering to response time and quality standards. • Facilitate efficient problem resolution by escalating complex problems to the relevant teams, ensuring detailed documentation of issues and steps taken. • Support Alignerr onboarding by providing necessary information and support to new Alignerrs. • Enhance support workflow by collaborating with cross-functional teams to improve processes and increase Alignerr satisfaction. • Maintain and utilize knowledge resources by continuously updating and utilizing the knowledge base and support documentation. • Contribute to AI advancement by ensuring high-quality human feedback through effective Alignerr support.

🎯 Requirements

• Proven experience in customer support, ideally within a tech or service environment. • Excellent communication skills, both written and verbal. • Problem-solving skills and keen attention to detail to tackle challenges methodically. • Ability to handle multiple tasks simultaneously in a fast-paced environment. • Familiarity with customer support software such as Intercom is highly preferred. • A strong passion for delivering outstanding customer service. • A proactive nature, with the capacity to identify opportunities, tackle roadblocks, and drive execution with urgency and precision. • Capability to provide stakeholders with clear, actionable updates, ensuring alignment and proactive issue resolution. • Technical experience using productivity and logging tools.

🏖️ Benefits

• High-Impact Environment: We operate like an early-stage startup, focusing on impact over process. You'll take on expanded responsibilities quickly, with career growth directly tied to your contributions. • Technical Excellence: Work at the cutting edge of AI development, collaborating with industry leaders and shaping the future of artificial intelligence. • Innovation at Speed: We celebrate those who take ownership, move fast, and deliver impact. Our environment rewards high agency and rapid execution. • Continuous Growth: Every role requires continuous learning and evolution. You'll be surrounded by curious minds solving complex problems at the frontier of AI. • Clear Ownership: You'll know exactly what you're responsible for and have the autonomy to execute. We empower people to drive results through clear ownership and metrics.