Central Operations Manager

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November 26

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LANCH

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B2B • eCommerce • Food-Tech

LANCH is a company that supports restaurant operators by providing them with the resources to enhance the delivery food experience through innovative food brands. They are building the world's largest virtual food market and collaborate with renowned chefs and influential figures in food-tech and influencer marketing. Their offerings include ghost kitchen opportunities and franchise partnerships, allowing culinary entrepreneurs to tap into lucrative food business models with high-quality meal options like Loco Chicken and Happy Slice Pizza.

51 - 200 employees

Founded 2023

🤝 B2B

🛍️ eCommerce

📋 Description

• You handle 1st-level inquiries from our partners and customers via Superchat and other channels. • You maintain and update master data (e.g., opening hours, addresses, menus, platform settings) for our stores and partners. • You ensure an excellent customer and partner experience and document recurring issues. • You lead and coordinate our central operations student employees (shift planning, coaching, quality). • You support Partner Care with new store launches and international expansion (onboarding communication, support setup).

🎯 Requirements

• Fluent German (C1/C2, "Full German language proficiency") and very good English. • 2–4 years of experience in operations, customer support, customer success, or partner management — ideally in a startup, food, or platform environment. • Structured thinking, fast problem-solving, and strong written and verbal communication skills. • Experience with support tools (e.g., Superchat, Zendesk, Intercom) is a plus.

🏖️ Benefits

• Fair compensation and equity in LANCH (for full-time employees) • Team offsites every 16 weeks to meet in person and strengthen our relationships. • Full autonomy at every level. • An exceptionally strong and experienced team.