NPO Manager, Park & IT

Job not on LinkedIn

🕒 July 28

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $62k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Lava Island

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

👥 B2C

🏨 Hospitality

🍽️ Food & Beverage

B2C • Hospitality • Food & Beverage

Lava Island is an indoor family entertainment and play center brand that positions itself as an “Indoor Play Oasis” where families can play together. It operates multiple U. S. locations offering all-day open play, trampolines, obstacle courses, themed birthday party rooms, group/field-trip packages, on-site food (pizza, wings, smoothies), and a gallery of location-specific experiences. The company focuses on family-friendly experiences, event hosting (birthday parties, group visits), and in-venue food service.

📋 Description

• Arrive on site 1-2 weeks before opening with the NPO team. • Confirm the park is ready to operate to Lava Island standards. • Complete setup work outside the scope of MCS across the park, including welcome desk setup, jump deck and play, dining room, and restrooms. • Confirm safety standards are met across the park; surface anything that needs HQ or vendor support to the NPO GM early. • Own the on-site park IT setup that sits between the physical setup work and HQ IT provisioning. • Install and connect Firesticks so the menu boards and pricing boards display correctly. • Confirm POS consoles are in place, connected, and operating. • Unbox and set up the office computer once it arrives from HQ IT; install the printer. • Interview park candidates alongside the NPO GM; provide input on hiring decisions. • Lead on-site training across all park stations: jump deck safety monitoring, dining room, welcome desk, and greeter. • Coach the team, address performance and attendance issues in real time, and refine park operations.

🎯 Requirements

• Prior experience at Lava Island as an AM with park depth, or as a Crew Member with strong park experience and demonstrated readiness for a salaried leadership role. • Strong operational fluency in park operations: park safety, station coverage across welcome desk, jump deck, dining, and restrooms, and team leadership in the park. • Comfort with hands-on technology setup: connecting devices, following setup instructions from vendors and IT, unboxing and configuring simple hardware. • Demonstrated ability to lead through high-intensity shifts with calm and clarity, and to coach a brand-new team to performance quickly. • Willingness to travel continuously, with no home park base, in 4-6 week deployment cycles. • Comfort working in unfamiliar environments and bringing the Lava Island standard to a brand-new park, brand-new team, and brand-new community. • 18 or older. • ServSafe Manager Certification current, or completion within 30 days of hire. • Technology: comfort with email, spreadsheets, scheduling tools, and digital documentation. Lava Island operates in a Microsoft 365 and Outlook environment.

🏖️ Benefits

• Rental car, lodging, and per diem per the NPO Field Policy