Lawyer Support Associate, Evening Shift – 6-month FTC

🕒 May 15

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Lawhive

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

⚖️ Legal

🏪 Marketplace

👥 B2C

Legal • Marketplace • B2C

Lawhive is an online platform that connects UK consumers and small businesses with licensed, vetted solicitors for a wide range of legal matters. It offers fixed-price, fully remote legal services with fast responses, price-beating guarantees, and a simple online process to find and engage solicitors for areas like family law, employment, property, wills & probate, and commercial issues. Lawhive positions itself as an affordable, convenient alternative to traditional high-street law firms by using technology to streamline matching and communication.

📋 Description

• Send ID checks and client care letters via the Legl e-verification system • Troubleshoot client issues and review verification results • Certify ID for clients using paper-based checks • Learn what qualifies as valid ID and source of funds documentation • Open and manage new legal files in LEAP • Ensure compliance requirements are completed accurately • Support consultants and the internal legal team • Help onboard new consultants and provide professional, friendly support • Build working relationships across the business • Respond to queries by email, phone, or Teams • Collaborate with teammates to manage priorities and meet deadlines

🎯 Requirements

• Experience working within an admin, operational or customer support role • Genuine love of organisation, detail, and process • Strong communication and problem-solving skills • Calm under pressure and confident resolving issues quickly • Highly organised with excellent attention to detail • Ability to manage multiple requests at once • Proactive ownership and gap-spotting • Passion for improving legal services through technology • Professional, discreet, and reliable, especially with sensitive client data • UK-based • Ability to work 3pm–11pm • Must address UK visa-sponsorship status during application

🏖️ Benefits

• 33 days’ annual leave (25 + bank holidays) plus your birthday off • Extended Christmas holiday • Pension contribution • Give back - support a good cause with a charity day each year • Regular socials/team events • People-first culture • Professional development and investment in employee development