Lead Product Manager, Consumer Experience

🕒 4 days ago

🇺🇸 United States – Remote

💵 $180k - $210k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LawnStarter

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

👥 B2C

🏪 Marketplace

🏠 Real Estate

💰 $10.5M Venture Round on 2019-11

B2C • Marketplace • Real Estate

LawnStarter is a service platform that provides affordable lawn care services at the click of a button. With fast online ordering, quality service, and a user-friendly app, LawnStarter allows customers to easily schedule and manage lawn maintenance services. These include lawn mowing, fertilization, bush trimming, and weeding. The company partners with local professionals to ensure reliable and insured services while supporting small businesses. LawnStarter offers its services across numerous locations in the United States, aiding customers in keeping their lawns beautiful and well-maintained.

📋 Description

• Own the end-to-end consumer experience from first booking through the customer relationship lifetime • Set the vision and roadmap for the consumer experience • Ship products with engineers, designers, data/applied science partners, marketing, and operations • Own onboarding, search and discovery, property details, scheduling, reviews and tips, cancellations and win-back, cross-sell and personalization • Determine how AI should shape the consumer experience and ship AI-based features responsibly • Build personalized plans based on each household's property, schedule, seasons, and needs • Improve customer retention, lifetime value, and satisfaction • Align customer and Pro expectations before service visits • Collaborate with the PM responsible for the Pro experience • Write evaluations, read transcripts, and prototype with LLMs • Report to the Sr. Director of Product • Deliver a clear 1–2 year vision and a strong 6–12 month roadmap

🎯 Requirements

• 6+ years as a product manager on consumer-facing products • At least one B2C product launched at scale • Track record of extraordinary outcomes • Experience launching AI-powered consumer products • Experience with agentic or AI-based consumer experiences • Customer-focused approach using reviews, support conversations, and funnel data • Systems-thinking across customers, Pros, pricing, and operations • Marketplace experience helpful • Experience delivering personalized experiences • Product analytics, funnel analysis, and retention cohort analysis • Ability to set priorities and defend them • Close partnership with design • Bachelor's degree in business, analytics, engineering, design, or a related field, or equivalent practical experience • 6+ years of product management experience on consumer-facing products

🏖️ Benefits

• Equity as a meaningful part of PM compensation • Medical, dental, and vision • Fully remote (US) • Flexible PTO

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