Senior Product Manager

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LawPay

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Finance • Compliance • B2B

LawPay is a leading payment management software designed specifically for the legal industry. Trusted by law firms across the United States and Canada, LawPay provides solutions such as credit and debit card payments, eCheck payments, legal fee financing, and invoicing. Its platform complies with ABA and IOLTA guidelines, ensuring secure and efficient payment processing tailored for legal professionals. LawPay integrates with numerous legal software solutions and is recommended by all 50 state bars, 60+ local and specialty bars, and the ABA. The company also offers resources such as CLE webinars and legal industry insights.

51 - 200 employees

Founded 2005

💸 Finance

📋 Compliance

🤝 B2B

📋 Description

• Develop a deep understanding of the Personal Injury legal practice management market & the needs of attorneys and their staff, including prospect research and quantitative data analysis, to identify high-value opportunities that increase 8am’s competitive advantage. • Lead collaborative discovery with your design and engineering partners to deeply understand customers’ pain points that professionals experience on a daily basis, co-owning problem identification, solution shaping, and outcome delivery. • Lead the strategy and vision for initiatives, defining business cases and ROI of automating routine processes so that professionals can scale their practice. • Leverage an understanding of bringing AI-powered solutions to market by partnering with the AI infrastructure team to align roadmaps. • Drive continuous problem-solving through data analysis, user feedback, and outcome measurement that directly measure customer value & outcomes created. • Lead cross-functional alignment around outcomes, ensuring product success is measured, progress is tracked, and corrective action is taken to reach goals. • Collaborate with Product Operations, Data Intelligence, and Analytics teams to establish proper measurement frameworks and dashboards. • Champion customer empathy while making strategic trade-offs when business and customer priorities conflict. • Effectively influence, negotiate, and articulate strategy with stakeholders at all levels to build organizational alignment around your vision. • Collaborate with Product Marketing and GTM teams to develop commercialization strategies that optimize business outcomes and enhance customer value. • Partner with Customer Success and GTM to drive adoption and change management, ensuring customers realize measurable efficiency gains and ROI from automated PI workflows. • Leverage AI to accelerate discovery, validation & delivery cycles across the product team. • Understand & influence the 8am product vision and strategy across the organization.

🎯 Requirements

• 6-8+ years of product management experience in B2B SaaS environments, with a track record of taking complex products to market, including CRM management, CRM automation & AI initiatives, in high-growth, scaling organizations. • Strong experience in customer discovery methodologies, with demonstrated ability to synthesize qualitative and quantitative insights into actionable product strategies. • Significant hands-on experience in discovering and delivering technology products collaboratively with UX designers and engineers. • Proven experience leading cross-functional initiatives without formal authority, with the ability to influence and align senior stakeholders • Strategic mindset with the ability to identify, create, and deliver growth initiatives in ambiguous environments • Business acumen with the ability to build business cases and prioritize customer needs within a business context • Strong analytical and communication skills - able to develop clear, testable hypotheses and communicate complex strategies clearly to technical and non-technical audiences • Experience with agile development methodologies and modern product tools (Jira, Confluence, Figma, analytics platforms) • Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

🏖️ Benefits

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. • Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. • Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. • Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. • Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. • Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). • Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.