Customer Success Manager

🕒 August 18

🗽 New York – Remote

🗽 New York – Remote

💵 $66.3k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Law Business Research

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Private Equity Round on 2018-01

Consulting • Healthcare • Insurance

Law Business Research is a technology-driven information services business that serves the global Legal, Intellectual Property (IP), and Governance, Risk, and Compliance (GRC) markets. By leveraging the latest technology, it provides legal and IP professionals with resources for analysis, know-how, regulatory updates, and market intelligence. The company's products enable professional services firms to make data-driven decisions and understand market opportunities. Law Business Research is known for its innovative platforms such as Lexology, which deliver research and analysis, robust data collection, and unique insights. The company's clients include law firms, corporations, academic institutions, and government agencies, and it supports various industry sectors from insurance to agriculture.

📋 Description

• Support the management of a portfolio of customer accounts across the Law.com product portfolio. • Build relationships with customer stakeholders and serve as a reliable day-to-day contact. • Assist customers with onboarding activities and product adoption initiatives. • Help customers incorporate products into workflows and business processes. • Proactively engage customers to ensure a positive customer experience. • Promote usage and adoption of Law.com, Law.com International, Law.com Compass, VerdictSearch, Law.com Radar, Law.com Scholar, and NewsVault. • Deliver introductory product training sessions and support webinars. • Monitor user engagement and follow up with customers to encourage adoption. • Share product updates, new features, and best practices with customers. • Assist in creating customer communications and educational materials. • Monitor customer activity and engagement levels. • Escalate customer concerns and potential renewal risks to senior team members. • Maintain accurate customer records and activity notes in company systems. • Collaborate with Customer Care, Product, and Sales teams to resolve customer issues. • Support renewal efforts by helping customers realize value from subscriptions. • Gather customer feedback on product functionality, content, and user experience. • Share customer insights with Product, Editorial, Marketing, and Sales teams. • Participate in customer surveys, feedback initiatives, and advocacy programs. • Contribute to knowledge-sharing efforts and improved onboarding processes. • Collaborate with Customer Success Managers, Account Executives, and Customer Care teams. • Participate in training and development programs to build product and industry knowledge. • Develop consultative customer management skills.

🎯 Requirements

• 1-3 years of experience in Customer Success, Customer Support, Account Management, Client Services, Sales Support, Hospitality, or a related customer-facing role. • Excellent written and verbal communication skills. • Strong organizational and time-management abilities. • Comfortable learning new technologies and software platforms. • Ability to manage multiple priorities in a fast-paced environment. • Customer-focused mindset with a desire to help clients succeed. • Familiarity with SaaS, subscription-based products, or information services (preferred). • Experience using CRM or customer success platforms such as ChurnZero, Gainsight, or Plan Hat (preferred). • Interest in legal, professional services, research, media, or information products (preferred). • Experience delivering presentations, training, or customer support (preferred).

🏖️ Benefits

• 15 vacation days, 12 company holidays, three personal days, one day to volunteer at the organization of your choice, plus a day off for your birthday each year • Choice of three Cigna health insurance plans, two dental plans, and vision coverage. • Health Savings Accounts (HSA) and Flex Spending Accounts (FSA) • Comprehensive wellness program • Employer paid life insurance • Employer paid short-term and long-term disability insurance • Accident and critical illness insurance • 401K and Roth retirement savings plans with employer matching • Employee Referral Awards • Tuition reimbursement after 1 year of service • Commuter Benefits