Manager – Revenue VIP Operations

Job not on LinkedIn

November 26

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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The Leaflet

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API

The Leaflet is an open-source JavaScript library for building mobile-friendly interactive maps. It is lightweight (around 42 KB), designed for simplicity, performance and usability, and provides core mapping features such as tile layers, markers, vector layers, popups, and interaction handlers. Leaflet is highly extensible via a large plugin ecosystem, well-documented, and maintained by a broad community of contributors and organizations.

11 - 50 employees

🔌 API

📋 Description

• Manage the revenue performance across multiple state markets and both verticals (Casino and Sportsbook). • Develop and execute strategies that optimize retention, promotions, and player reinvestment to drive profitability. • Identify state-specific trends and opportunities based on player behaviour, competition, and regulatory nuances. • Partner with Business Intelligence teams to produce forecasts, performance analyses, and revenue models that inform decision-making. • Lead commercial performance reviews, highlighting key growth levers and potential risks. • Support new market launches, ensuring local promotional and commercial strategies align with state dynamics. • Monitor competitive activity to ensure Hard Rock Bet maintains a distinctive edge in player engagement and value. • Collaborate closely with CRM, Marketing, Product, VIP and Operations teams to ensure alignment between commercial strategies and player experiences. • Partner with Compliance teams to ensure all promotional and commercial activities are fully compliant with each state’s regulations. • Work with Trading and Commercial teams to fine-tune margins, segment players, and maximize revenue opportunities. • Develop and maintain dashboards and reporting frameworks that track key KPIs — including GGR, NGR, ARPU, Reinvestment. • Deliver actionable insights to senior leadership on performance trends, campaign outcomes, and optimization opportunities. • Drive continuous improvement by leveraging data to refine commercial strategies and player engagement initiatives.

🎯 Requirements

• 5+ years of experience in VIP, CRM, revenue management or commercial analytics, ideally within iGaming, sports, entertainment, or other performance-driven industries. • Strong analytical skills with experience in SQL, Tableau/Power BI, and Excel. • A self-starting, curious mindset with exceptional attention to detail and a drive to understand the "why" behind the numbers. • Excellent communication and reporting skills, with the ability to present insights and recommendations to senior stakeholders, including executive teams. • Detail-oriented and proactive, with a strong sense of accountability, ownership, and a bias for action. • Analytical mindset with the ability to interpret data and make data-driven decisions related to performance and user engagement. • Entrepreneurial spirit, collaborative mindset, and a deep desire to innovate and make an impact. • Genuine enthusiasm for sports, gaming, and the Hard Rock culture of music and entertainment. • Player-first mindset with a passion for delivering unforgettable experiences.

🏖️ Benefits

• Competitive pay and annual performance bonus • Flexible vacation allowance • Flexible work from home or office hours • Startup culture backed by a secure, global brand • Opportunities for growth within a rapidly expanding digital division