Director of Commercial Operations

🕒 May 12

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Ledge Lounger

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

👥 B2C

🛒 Retail

🧘 Wellness

B2C • Retail • Wellness

Ledge is a specialized retailer that offers a wide range of outdoor furniture and accessories focused on enhancing outdoor living spaces. Their product lineup includes furniture designed specifically for in-pool use, patio seating, umbrellas, and outdoor games, allowing customers to create luxurious and functional outdoor environments. Ledge also provides free design services to help customers visualize and execute their outdoor design concepts.

📋 Description

• Lead the day-to-day and strategic execution of commercial operations across hospitality, multi-family, and other contract/project-based business channels. • Build and implement scalable processes, standards, and operating rhythms that improve execution, visibility, and accountability across the commercial organization. • Develop a high-performing operational infrastructure that supports revenue growth, customer satisfaction, and margin optimization. • Lead, coach, and develop a team of 2–4 Commercial Project Specialists, setting clear expectations, performance standards, and development plans. • Own commercial pipeline visibility and operational forecasting in close partnership with sales leadership. • Drive CRM discipline and reporting accuracy, ensuring clear tracking of opportunities, project stages, timing shifts, close probability, and fulfillment readiness. • Translate pipeline and project data into actionable insights that inform business decisions, capacity planning, prioritization, and risk management. • Create and maintain dashboards, KPIs, and reporting tools that improve leadership visibility into demand, conversion, execution, and operational performance. • Partner cross-functionally with sales, sourcing, logistics, finance, customer experience, and other internal stakeholders to manage projects from specification through fulfillment and installation. • Oversee the operational execution of commercial projects, ensuring alignment between customer requirements, internal capabilities, and delivery expectations. • Identify and resolve execution risks early, proactively managing project changes, lead times, dependencies, and operational constraints. • Serve as a senior escalation point for complex project issues, balancing customer satisfaction with sound business judgment. • Develop and refine fulfillment strategies that support a seamless customer experience while improving operational efficiency and profitability. • Oversee quotation, ordering, invoicing coordination, delivery planning, and installation-related operational workflows. • Act as a strategic partner to clients and project teams, ensuring strong communication, timeline management, and confidence throughout the project lifecycle. • Ensure operational readiness to support varying project sizes, timelines, and customer requirements across the commercial business. • Evaluate current workflows, tools, and handoffs to identify inefficiencies and opportunities for process improvement. • Establish best practices and process standards that improve speed, quality, forecasting accuracy, and cross-functional collaboration. • Bring a high level of commercial awareness and business intelligence to operational decision-making, with a strong understanding of how operational performance impacts revenue, margins, and customer retention. • Support quarterly and annual business planning through operational strategy, resourcing recommendations, and performance analysis.

🎯 Requirements

• 8+ years of experience in project operations, commercial operations, project management, or related leadership roles supporting large-scale hospitality, multi-family, commercial interiors, or design-driven projects • Strong understanding of the hospitality design, multi-family, or commercial project ecosystem, including engagement with designers, developers, procurement teams, ownership groups, operators, and vendors • Proven experience leading operational execution for complex, multi-phase projects with high customer visibility and cross-functional coordination • Experience managing or mentoring teams in a fast-paced, high-accountability environment • Strong background in forecasting, CRM management, pipeline reporting, fulfillment strategy, and process improvement • Advanced analytical capabilities with strong command of spreadsheets, reporting tools, and CRM platforms such as Salesforce or similar systems • Ability to communicate effectively in writing, in presentations, and in cross-functional leadership settings • Strong executive presence and ability to influence senior leaders, customers, vendors, and internal partners • Ability to work under pressure, manage competing priorities, and adapt quickly in a dynamic environment • Ability to travel up to 20%.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development