Let's Do This
51 - 200 employees
⚽ Sports
🛍️ eCommerce
👥 B2C
Sports • eCommerce • B2C
Let's Do This is a platform that helps individuals find, book, and share memorable sporting events experiences such as running, cycling, triathlons, and swimming. The company strives to inspire people to challenge themselves through various sporting events, offering a wide range of options from casual runs to intense ultramarathons. With a focus on accessibility and community, Let's Do This provides a best price guarantee and is an official booking partner for many events, ensuring high customer satisfaction. They aim to inspire people to discover amazing places, people, and communities through sports, whether for competition or fun.
Onboarding & Support Manager
🕒 April 29
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Let's Do This
51 - 200 employees
⚽ Sports
🛍️ eCommerce
👥 B2C
Sports • eCommerce • B2C
Let's Do This is a platform that helps individuals find, book, and share memorable sporting events experiences such as running, cycling, triathlons, and swimming. The company strives to inspire people to challenge themselves through various sporting events, offering a wide range of options from casual runs to intense ultramarathons. With a focus on accessibility and community, Let's Do This provides a best price guarantee and is an official booking partner for many events, ensuring high customer satisfaction. They aim to inspire people to discover amazing places, people, and communities through sports, whether for competition or fun.
📋 Description
• Ensure event organizers and participants have a seamless, high-quality experience • Combine onboarding delivery, partner support, and operational improvement • Constantly looking for ways to turn repeated support queries into scalable solutions
🎯 Requirements
• Lead Partner Onboarding • Own onboarding for new organizers from contract through Go Live • Project manage the process to ensure clear timelines, owners, dependencies and progress • Configure accounts, guide setup, and train partners on our platform • Ensure partners are confident and set up for long-term success • Focus on execution, onboarding, and scalable support systems • Maintain strong SLAs and support quality • Build an AI-First Support Engine • Enable Partner Self-Sufficiency
🏖️ Benefits
• 3–5 years in onboarding, support, or operations roles (ideally SaaS) • Strong communication and organizational skills • Experience with support and project management tooling (Intercom, Notion, Asana or similar) • Curious about AI and automation
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