Patent Prosecution Customer Success Manager

🕒 Yesterday

🏖️ New Jersey, Pennsylvania – Remote

🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote

💵 $71.6k - $119.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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LexisNexis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1970

⚖️ Legal

💼 Consulting

🏥 Healthcare

💰 Corporate Round on 2021-06

Legal • Consulting • Healthcare

LexisNexis is a provider of professional solutions tailored for law firms, corporations, government agencies, and academic institutions. It offers legal solutions, news, and business insights. LexisNexis also provides risk solutions for companies and government agencies, focusing on data analytics for compliance, customer acquisition, fraud detection, health outcomes, identity solutions, investigations, receivables management, risk decisioning, and workflow optimization. As part of the RELX Group, LexisNexis is committed to enhancing digital experience through data and analytics.

📋 Description

• Increase awareness and drive usage and preference of LexisNexis content, products, and services • Identify and target revenue and growth opportunities within assigned markets and/or accounts • Demonstrate deep product knowledge and act as an internal resource for Product, Sales, and Marketing teams • Create and deliver specialized customer presentations communicating value propositions and competitive differentiators • Provide sales team support and training through joint calls, demonstrations, and training • Research the competitive landscape and present market analyses to Product, Segment, and Marketing teams • Use generative AI tools to improve efficiency in research, customer communications, training content, and usage analysis • Serve as a subject matter expert for the LexisNexis Intellectual Property product suite • Help customers realize value through training, presentations, demonstrations, and strategic engagement • Drive product adoption, uncover growth opportunities, and deliver an exceptional customer experience

🎯 Requirements

• Equivalent experience in a customer-facing role • Proven ability to work independently, manage multiple client relationships, and adapt quickly to shifting priorities • Strong troubleshooting and problem-solving skills • Excellent verbal, written, and presentation communication skills • Demonstrated proficiency with generative AI tools (e.g., ChatGPT, Claude, Copilot) for research, drafting, and analysis • Understanding of generative AI tool limitations and confidentiality considerations • Experience using a CRM system (e.g., Salesforce) • Experience working collaboratively with cross-functional teams • Ability to travel approximately 25% • Preferred: Hands-on U.S. patent prosecution experience as a patent agent, patent paralegal, prosecution or docketing specialist, or USPTO patent examiner • Preferred: Working command of the patent prosecution lifecycle and USPTO systems such as Patent Center • Preferred: Prior customer-facing, training, or client service experience in a law firm, corporate IP department, or legal tech vendor • Preferred: Experience with AI coding or agent tools (e.g., Codex, Claude Code) for automating workflows or analyzing data • Preferred: Familiarity with IP analytics, patent search, patent prosecution, or related intellectual property technologies

🏖️ Benefits

• Healthy work/life balance initiatives • Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals • Flexible working hours • Country specific benefits

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