Transactional Research Solutions Consultant

Job not on LinkedIn

October 1

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+3 more states

🥔 Idaho – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote

💵 $58k - $96.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

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LexisNexis

WebsiteLinkedInAll Job Openings

Compliance • Government • SaaS

LexisNexis is a provider of professional solutions tailored for law firms, corporations, government agencies, and academic institutions. It offers legal solutions, news, and business insights. LexisNexis also provides risk solutions for companies and government agencies, focusing on data analytics for compliance, customer acquisition, fraud detection, health outcomes, identity solutions, investigations, receivables management, risk decisioning, and workflow optimization. As part of the RELX Group, LexisNexis is committed to enhancing digital experience through data and analytics.

10,000+ employees

Founded 1970

📋 Compliance

🏛️ Government

☁️ SaaS

💰 Corporate Round on 2021-06

📋 Description

• Maintain regular contact with a medium-large book of 200+ subscriber accounts to ensure adoption, retention, and client satisfaction • Conduct general and targeted product reviews and perform specified research training (in-person and virtual) • Provide comprehensive customer service including technical troubleshooting, product access resolution, event and incident tracking and client-facing data reporting • Identify potential new users and practice area opportunities to enhance product adoption • Partner with sister LexisNexis products and Sales Organization on multi-product initiatives and retention strategies • Work closely with development teams to provide customer-centric feedback for product enhancements • Track all activity via CRM tools and adopt workflow management tools (Bookings, CoPilot, PowerAutomate, Salesforce, proprietary solutions) • Cultivate and maintain exemplary working relationships to support Intelligize NPS and retention goals

🎯 Requirements

• Bachelor’s Degree required • MLS, JD or other advanced degree preferred • Industry knowledge of Securities disclosure and regulation highly favored • Experience performing simple and complex research assignments • Ability to speak/teach in front of groups (live or video) • Excellent verbal skills across professional levels; ability to identify needs and connect to solutions • Familiarity with CRM tools, including SalesForce, Tableau, PowerAutomate • Familiarity with communications tools including Outlook, Zoom, Teams • Comfortable with and able to learn new technologies and tools • Ability to travel up to 15% of the time

🏖️ Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts • Annual Paid Time Off plus up to two paid days for Employee Resource Groups and volunteering • Flexible working hours and work/life balance initiatives • Study assistance and sabbaticals • Ability to work from home (multiple US home-based locations listed)