Area Service Manager – ASM

🕒 May 28

🏄 California – Remote

🏄 California – Remote

💵 $108k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 32%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 166 days.
• Jobs at this company usually fill in 51 days.

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LG Energy Solution Vertech, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

LG Energy Solution Vertech, Inc. is the US energy storage division of LG Energy Solution, specializing in integrated energy storage systems and services. They are committed to delivering reliable, bankable solutions while fostering strong partnerships based on transparency and trust. With a focus on customer experience, LG Energy Solution Vertech enhances project success through their expertise in battery technology and system integration, and provides comprehensive support throughout the lifecycle of energy storage projects.

📋 Description

• Own and deliver area-level service KPIs, including contractual availability, preventative maintenance compliance, response time / MTTR, safety performance, service execution quality, and cost efficiency • Monitor performance across assigned Battery Energy Storage System sites and proactively identify risks, trends, and underperformance • Develop and drive recovery plans for underperforming sites, including escalation management • Lead and manage multiple site-based teams of technicians, engineers, and site leads • Optimize labor allocation and workload distribution across sites • Ensure staffing, training, and readiness meet service demands and contractual obligations • Drive technician productivity, performance management, and capability development • Enforce consistent service standards, procedures, best practices, maintenance programs, OEM guidelines, regulatory requirements, and safety requirements • Standardize workflows and implement continuous improvement initiatives • Lead customer performance reviews, operational updates, and escalation discussions • Coordinate with Engineering, Warranty, Commercial, and Project Management teams to resolve issues • Manage vendor performance and service delivery • Ensure compliance with contractual service obligations and warranty requirements • Partner with commercial and contract teams on performance risks, scope changes, cost management, forecasting, and service planning • Identify and manage operational, technical, and commercial risks across sites • Lead major issue resolution and escalations • Drive lessons learned and field feedback into engineering, product, and service design • Implement design-for-serviceability and operational efficiency improvements • Leverage monitoring and analytics tools for data-driven decision-making • Travel up to 30% as required to support regional operations

🎯 Requirements

• Must be located in Central California to support Central and Northern California • Proven experience managing multi-site or regional service operations, preferably in BESS or renewable energy • Strong leadership capability managing distributed technical teams • Demonstrated experience owning and delivering operational KPIs, including availability, safety, and reliability • Strong customer management and escalation handling experience • Solid technical foundation in electrical and mechanical systems • Experience troubleshooting complex hardware and software system issues • Ability to prioritize, make decisions, and manage tradeoffs across multiple sites • Strong communication and cross-functional collaboration skills • Desired: experience with energy storage systems, power conversion systems, or utility-scale power assets • Desired: knowledge of grid systems, including generation, transmission, and distribution • Desired: understanding of CAN, Modbus, TCP/IP, and DNP3 communications protocols • Desired: experience with data-driven service management and monitoring platforms • Desired: certifications such as PMP, OSHA 30, or NFPA 70E • Desired: experience with CRM systems • Minimum bachelor's degree in Electrical, Mechanical, Power, or Energy Engineering, or equivalent experience • 5+ years managing technical teams • 5–8+ years in renewable energy, power systems, or BESS operations • Experience managing multiple sites or geographically distributed teams preferred • Willingness to travel as required to support regional operations • Up to 30% travel

🏖️ Benefits

• 100% employer-paid medical insurance • 100% employer-paid dental insurance • 100% employer-paid vision insurance • 100% employer-paid life insurance • 100% employer-paid disability insurance • Competitive compensation • Collaborative, team-oriented organization • Growth opportunities

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