Internal IT Manager

Job not on LinkedIn

October 31

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Liatrio

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Enterprise • SaaS • Consulting

Liatrio is a company that specializes in enterprise technology modernization and digital transformation. They provide services such as platform engineering, security-driven digital transformation, cloud-native modernization, and MLOps & data science. Liatrio focuses on empowering enterprises to innovate and enhance their engineering environments with hands-on consulting and transformation leadership. They aim to help organizations transition to more dynamic, agile, and technology-driven cultures, freeing them from vendor lock-in and driving better business outcomes. Known for their open-source contributions, Liatrio challenges enterprises to accelerate value delivery while transforming their engineering practices for continuous success.

51 - 200 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• Manage the full lifecycle of Liatrio laptops and hardware — purchasing, imaging, shipping, and reclaiming devices as employees join or leave. • Configure and maintain macOS and Windows devices using MDM solutions • Ensure all devices are properly enrolled, encrypted, and compliant with company security policies. • Maintain a current inventory of all hardware and software assets. • Set up new hires with the right accounts, permissions, and tools before their first day • Provide clear, friendly onboarding guidance and one-on-one help when needed • Manage access removal and device recovery during offboarding • Keep process documentation up-to-date to ensure a consistent experience for every employee • Automate onboarding/offboarding workflows using scripting or workflow tools • Be the go-to person for employee IT issues — from password resets and VPN access to software installs and Zoom audio problems • Provide fast, empathetic, and clear support via Slack, Zoom, or ticketing tools • Troubleshoot across multiple systems: Google Workspace, Slack, Zoom, and more • Track common issues and proactively address recurring pain points. • Administer and maintain internal SaaS applications (Google Workspace, Slack, Zoom, etc.). • Manage group memberships, distribution lists, and SSO access • Maintain and document internal IT configurations, including automation scripts, access requests, and permission workflows • Monitor for inactive accounts, license waste, or access anomalies • Assist in evaluation and procurement of additional systems and tools as needed. • Ensure MFA, encryption, and patching are always enforced • Monitor for software updates and push them via MDM or remote management tools • Assist with periodic security audits and compliance checks • Coordinate with external vendors for warranty or hardware service needs. • Develop and implement backup and restoration plans as appropriate.

🎯 Requirements

• 4–7 years of experience in IT support, systems administration, or internal IT management for teams of 50-200+ employees • Comfortable troubleshooting macOS and Windows laptops, VPN, and SaaS applications • Familiar with device management • Strong working knowledge of Google Workspace, SSO, and identity management • Excellent communicator — calm, clear, and friendly when solving problems • Passionate about helping others and keeping things running smoothly and automating things as much as possible • Thrives in a remote-first environment and can manage logistics across time zones.