Customer Service Specialist

🕒 October 5

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Liebherr Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏨 Hospitality

📦 Logistics

🏥 Healthcare

Hospitality • Logistics • Healthcare

Liebherr Group is a global company known for its diverse range of products and services across various industries. With a strong presence in manufacturing, Liebherr designs and produces construction machinery, mining equipment, and aerospace components, showcasing its expertise in engineering and innovation. The company is committed to sustainability and technological advancement, aiming to provide efficient solutions that meet the needs of its clients worldwide.

📋 Description

• Provide expert advice and support to service providers, repair centers, retail partners and end consumers regarding customer service matters • Handle and coordinate warranty, statutory liability and goodwill claims • Manage spare parts while ensuring customer-oriented and timely processing • Record, process and track orders within the Service division • Coordinate and handle customer and service inquiries with internal specialist departments and external service partners • Assist in resolving technical and organizational issues • Ensure professional communication with partners and customers • Support the organization and delivery of training sessions for retail partners and service technicians • Contribute to continuous optimization of service processes and workflows

🎯 Requirements

• Completed commercial apprenticeship or an equivalent qualification • Initial professional experience in a sales, customer service or similar organisational role, ideally in a technical environment • Very good knowledge of MS Office, particularly Outlook, Word, Excel and PowerPoint • Good written and spoken German and/or English • Proactive, structured and independent approach to work • High standards of quality and reliability • Strong organisational and coordination skills • Keen sense of priorities • Confident and courteous manner when dealing with managers, staff, customers and business partners

🏖️ Benefits

• Comprehensive onboarding program • Secure position • Fair, appropriate compensation • Flexible working hours • Option to work remotely • Opportunities for personal development • Modern work environment • Collaborative team atmosphere

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