Manager, Scheduling Strategy – Optimization

🕒 2 days ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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LifeStance Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Private Equity Round on 2016-12

Consulting • Insurance • Healthcare

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

📋 Description

• Lead the design, launch, and ongoing optimization of a centralized schedule template build function for clinician onboarding and schedule updates • Define the end-to-end operating model for schedule template build requests, including intake, approval, prioritization, completion, quality review, escalation, and performance tracking • Partner with Practice Operations, Clinical leadership, Technology, EHR implementation teams, and other stakeholders to define requirements, clinician needs, system constraints, and dependencies • Create and maintain scalable SOPs, workflows, job aids, and team processes across markets and service lines • Establish service expectations, SLAs, decision rights, escalation pathways, and stakeholder communication routines • Build, manage, and develop a team of schedule build analysts • Develop relationships with local operations teams and clinicians to gather feedback, support adoption, and improve processes • Monitor process performance, capacity, request volume, turnaround times, quality outcomes, and stakeholder feedback • Analyze schedule templates, operational feedback, and access/utilization trends to identify optimization opportunities • Lead schedule template optimization initiatives with operations, clinicians, clinical leadership, and Technology • Develop scalable processes, standards, and feedback loops for continuous improvement • Translate operational insights into recommendations and leadership materials • Drive projects from concept through implementation, managing workplans, dependencies, blockers, and operational handoff

🎯 Requirements

• Bachelor’s degree required • Minimum of 5 years of experience in healthcare scheduling operations • Prior people management experience required • Experience with EHR, preferably athena, scheduling, service desk, or workflow management processes required • Experience building or scaling a centralized operational function, shared service, or support team required • Experience developing SOPs, workflows, business requirements, service expectations, or operational playbooks required • Experience partnering with clinical, operational, and technology stakeholders preferred • Experience working closely with senior leadership and cross-functional stakeholders required • Experience optimizing supply and demand dynamics or scheduling optimization required • Strong process design and operational implementation skills • Proven cross-functional collaboration and requirements-definition ability • Ability to translate clinician needs and business requirements into scalable processes • Strong people leadership skills, including hiring, training, management, and team development • Excellent project management skills • Strong written and verbal communication skills • Comfort working in systems-oriented environments and with technology teams • Strong judgment and problem-solving skills • Ability to build trusted relationships with operations teams, clinicians, and cross-functional partners • Inclusivity and cultural awareness • Ability to evaluate workflows and schedule templates for optimization • Ability to travel as needed, up to 30% • Ability to meet stated physical requirements, including lifting or moving objects up to 25 pounds

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • AD&D insurance • Short- and long-term disability insurance • Life insurance • 401k retirement savings with employer match • Paid parental leave • Paid time off • Holiday pay • Employee Assistance Program • Competitive bonus plan