Customer Operations, Bilingual Spanish

Job not on LinkedIn

🔥 9 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Light

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1905

⚡ Energy

👥 B2C

🤝 B2B

Energy • B2C • B2B

Light is a Brazilian electric utility that generates, distributes and commercializes electricity to residential and commercial customers in the Rio de Janeiro area. The company provides billing and customer services (online and in-person), grid maintenance and expansion, anti-theft and emergency response operations, programs for energy efficiency, distributed generation and sustainability, and community and cultural initiatives.

📋 Description

• Serve as the primary point of contact for customer inquiries • Troubleshoot and resolve issues involving enrollments, billing, payments, and energy usage • Support retail energy operations, including account management, market transactions, and regulatory compliance • Analyze customer interactions and operational processes to identify trends and improvement opportunities • Collaborate with engineering, product, and operations teams to improve customer experience and streamline workflows • Stay informed about deregulated energy markets, regulatory changes, and industry best practices

🎯 Requirements

• Bilingual Spanish/English with excellent communication skills • Prior experience in retail energy customer service or operations • Knowledge of ERCOT, PJM, or other deregulated energy markets • Strong problem-solving skills and ability to handle complex customer issues professionally • Proactive and analytical mindset • Ability to work independently in a fast-paced startup environment • Experience with CRM systems, billing platforms, or energy market software is a plus • Must provide authorization-to-work/sponsorship response during application

🏖️ Benefits

• No benefits or compensation extras are specified in the posting

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