Licensing Operations Manager

🕒 June 2

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LighthouseAI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

📋 Compliance

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Compliance • Healthcare Insurance • Pharmaceuticals

LighthouseAI is a dynamic platform specializing in compliance management services tailored for the pharmaceutical supply chain. It offers intelligence management solutions that help businesses stay informed about state licensing requirements, regulatory changes, and necessary compliance documents. With a team of seasoned industry veterans, including licensed attorneys and former compliance managers, LighthouseAI provides personalized support and efficiency for its customers, ensuring they meet compliance deadlines and manage their requirements effectively.

📋 Description

• Lead, coach, and develop a pod team consisting of 2-3 PMs and 2-3 Application Specialists. • Serve as the primary escalation point for pod team members on complex licensing issues, client conflicts, and regulatory questions. • Oversee the licensing portfolios of all clients assigned to the pod. • Perform first-pass quality review on all licensing applications completed by the pod's Application Specialists. • Monitor pod-level metrics including application turnaround times, deficiency rates, client satisfaction, and QA first-pass accuracy. • Report pod performance to the Director of Professional Services on a regular cadence.

🎯 Requirements

• 5+ years of experience in state licensing project management within pharmaceutical supply chain, cannabis, or a similarly regulated industry. • Demonstrated ability to manage complex client portfolios with multiple concurrent licensing activities. • Strong working knowledge of state licensing regulatory requirements, application processes, and board interactions. • Experience reviewing and quality-checking licensing applications for accuracy and completeness. • Excellent written and verbal communication skills; ability to manage senior client relationships with confidence and professionalism. • Proficiency in Microsoft Office Suite and licensing/project management software platforms. • Prior experience in a team lead, senior, or mentorship role with responsibility for guiding junior staff (preferred). • Familiarity with QA review processes or compliance documentation standards (preferred).

🏖️ Benefits

• Professional development • Team Leadership & Development • Client Portfolio Management • Licensing Operations & Quality • Performance & Reporting