Technical Support Specialist

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lightspeed Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

💰 Private Equity Round on 2019-03

Since 1999, Lightspeed Systems has provided smart solutions for school networks, working to make learning safe, mobile and easily managed. With our K12 school partners, we have helped protect and engage more than 10 million students around the world.

📋 Description

• Provide front-line technical support through phone, email, chat, and other support channels • Troubleshoot software, device, networking, and configuration-related issues across Lightspeed products • Communicate proactively with customers about issue status, solutions, and best practices • Assist with product setup, configuration, integrations, and ongoing usage • Document, prioritize, and escalate product issues when necessary • Monitor support queues and ensure timely resolution according to service level agreements • Collaborate with Product and Engineering teams to identify trends, recurring issues, and product improvement opportunities • Maintain accurate case documentation and troubleshooting records • Test and validate fixes, configurations, and product updates • Stay current on Lightspeed products, operating systems, networking concepts, and industry technologies • Contribute to knowledge base articles and internal documentation • Support team initiatives and additional projects as assigned

🎯 Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field • 6+ months of technical support, help desk, or customer support experience • Strong troubleshooting and problem-solving skills • Familiarity with Windows and macOS operating systems • Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users • Excellent organizational skills and attention to detail • Customer-first mindset and passion for exceptional service • Ability to prioritize and manage multiple tasks in a fast-paced environment • Team-oriented collaborative approach to problem solving • Current, permanent authorization to work in the United Kingdom • Must not require visa sponsorship now or in the future • Completion of required assessments as part of the application process

🏖️ Benefits

• Employee benefits and perks supporting overall wellbeing; offerings vary by country • Snacks and private chef serving lunch Tuesday through Thursday (ATX HQ) • State-of-the-art fitness center with outfitted locker rooms (ATX HQ) • Physical therapist onsite regularly (ATX HQ) • Indoor and outdoor casual collaboration spots (ATX HQ) • Pet-friendly office environment (ATX HQ) • Golf simulator, go-carts, shuffleboard, corn hole, and other recreational amenities (ATX HQ)

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