Customer Strategy and Operations Associate

September 20

Apply Now

Receive Emails with Similar Jobs

Lightyear

WebsiteLinkedInAll Job Openings

Telecommunications • SaaS • Enterprise

Lightyear is a Product Solutions Company that specializes in automating the telecom lifecycle through data-driven software. The company provides services such as procurement support, inventory management, and bill consolidation, helping enterprises to streamline their telecom processes and reduce costs. With a focus on network and pricing intelligence, Lightyear empowers organizations to make informed decisions and manage their telecom needs efficiently.

11 - 50 employees

Founded 2019

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

📋 Description

• Guide customers through the full lifecycle with a focus on training, enablement, renewals, and identifying/driving expansion opportunities • Ensure customers achieve successful outcomes and work cross-functionally with Sales, Operations, and Product teams • Refine and execute foundational playbooks, tooling, and processes that scale Lightyear’s customer experience • Build strong, lasting relationships with IT managers, procurement teams, and other customer stakeholders • Deliver relevant training and enablement materials to customers • Measure and communicate impact using product analytics and financial metrics, including ROI analyses and customer case studies • Prepare and deliver quarterly business reviews that connect customer goals with Lightyear’s product impact • Own customer renewals, proactively identify account risks, and lead opportunities for expansion in partnership with Sales • Advocate for customers internally, influencing product and operations decisions

🎯 Requirements

• 2+ years experience post undergrad at a top-tier consulting, investment banking, startup, or comparable operationally intensive experience • Proven ability to operate with high velocity, balancing hands-on execution with strategic thinking in a fast-paced environment • Strong communication, presentation, and relationship-building skills • High degree of comfort with Excel including the ability to spot trends, interpret reports, and refine/build dashboards • Bonus if located in Austin (Hiring Manager is based in Austin)

🏖️ Benefits

• fully remote • additional equity compensation