Senior Analyst, In-Field Repair Quality

🕒 June 1

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

🧐 Analyst

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Lime

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🚗 Transport

🛍️ eCommerce

☁️ SaaS

💰 $418M Convertible Note on 2021-11

Transport • eCommerce • SaaS

Lime is a transportation company that provides shared electric scooters and bikes in urban areas, making it easy for users to travel short distances. With a focus on safety, sustainability, and community, Lime aims to offer an eco-friendly alternative to traditional transportation methods. Users can easily locate and rent vehicles through the Lime app, promoting responsible riding and parking practices to enhance the urban mobility experience.

📋 Description

• Improve visibility into in-field repair quality: Define and maintain metrics to track repair performance, effectiveness, compliance, efficiency, and ROI — and build tooling to surface these insights in real time across operations • Build models and dashboards: Use SQL, Tableau, and spreadsheets to develop repair volume forecasting models, quality compliance dashboards, and performance reports for local operations teams — with robust logic, clearly defined assumptions, and intuitive interfaces • Monitor trends and diagnose performance gaps: Track repair efficiency and quality compliance over time, identify root causes behind variances or emerging trends, and recommend actionable solutions at both tactical and strategic levels • Turn operational complexity into structured clarity: Bridge Local Operations and Product/Tech by converting messy, real-world business needs into crisp specs, user stories, data requirements, and SOPs that teams can actually execute against • Formalize and improve operational processes: Map and document quality workflows, surface inefficiencies, and partner with Local Operations to define and roll out improved standard operating procedures • Collaborate with partner teams to improve efficiency: Provide insight and targeted analysis to troubleshoot issues or highlight opportunities. Partner with Operations leadership and local teams to land recommendations and drive action through to resolution • Drive continuous improvement in data analytics capabilities across global operations: Contribute to a culture of data-driven decision making and analytical excellence through peer collaboration, knowledge sharing, and support

🎯 Requirements

• Extremely strong proficiency in data analytics, including advanced SQL, spreadsheet modeling, and data visualization (e.g. Tableau or equivalent). • Bachelor's degree in Business, Mathematics, Engineering, Computer Science, or a related field, or equivalent industry experience • 3+ years of experience in business analytics or operations analytics, with demonstrated ability to build reports and dashboards used by operational stakeholders • Experience translating business needs into functional data and reporting requirements, ideally working closely with a Product or Engineering team • Ability to structure and document operational processes, comfortable with ambiguity and working from first principles when standard frameworks don't exist • Curious mindset to spot trends in data, deep-dive root causes, and generate proposals for both tactical and strategic solutions • Clear verbal and written communicator, with strong collaboration and influencing skills across both field teams and technical stakeholders.

🏖️ Benefits

• Occasional travel (~10%) to Lime warehouses or other locations for team meetings