Application Support Specialist

Job not on LinkedIn

November 25

Apply Now

Receive Emails with Similar Jobs

LineTen

WebsiteLinkedInAll Job Openings

eCommerce • SaaS • Transport

LineTen is a technology company that excels in integrating and aggregating systems for managing omni-channel sales and fulfillment. They specialize in solutions like delivery management, POS integration, and online ordering site builders. LineTen offers platforms such as the Delivery Manager, which facilitates efficient last-mile delivery through a comprehensive system involving numerous delivery providers worldwide. Additionally, their POS Bridge simplifies order management by consolidating various aggregators into one seamless system. LineTen's online ordering platform allows businesses to take their stores online, offering real-time order placements for pickup and delivery, enhancing customer experience and operational efficiency.

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🚗 Transport

💰 Seed Round on 2018-02

📋 Description

• Configure and maintain online ordering and automation platforms. • Perform testing the configuration of our products. • Provide support to our clients on escalated technical issues. • Respond to, update and resolve support tickets in a timely manner. • Take ownership of technical incidents as they impact the customer. • Help ensure that end user training across LineTen platforms meets the needs of users. • Actively gather and communicate user comments to system stakeholders.

🎯 Requirements

• Excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations. • Organised, reliable and methodical person with a deadline-driven working manner and an attention to detail. • Self-motivated and able to work autonomously and within a team. • Great interpersonal communication skills. • Good analytical thinker and problem solver. • Ability to multitask and prioritise tasks accordingly. • Must be able to meet deadlines and perform under pressure.

🏖️ Benefits

• We Are a Home-First Team: LineTen is committed to our home-first policy, which means that we honour remote working first, and offer office space in London, England and Porto, Portugal. • We Believe in Having Fun: Our WellUs team organises monthly events like Pet Zoom Calls, 45-minute Yoga classes, and after-hours cocktail lessons. • We Want You to Take a Break: We believe it is the quality of work that matters, not the hours spent “on the clock”. We offer flexible working hours and unlimited vacation. • We Work in Teams: We work in teams rather than as individuals. Some teams, like our Product Teams, have agile ceremonies such as standups and sprint planning. • We Pitch Our Ideas: We independently sketch ideas then come to team discussions with prototypes instead of trying to reach consensus through extended discussion. • We Challenge Norms: We don’t want to be typical. We believe in challenging the status quo. We encourage our teammates to make their jobs their own.