Care Partner Success Specialist

Job not on LinkedIn

November 13

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

💵 $59.4k - $64k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Lingraphica

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Healthcare Insurance • SaaS • Wellness

Lingraphica is a company that provides advanced augmentative and alternative communication (AAC) devices and applications designed to help individuals with communication challenges. Their products include devices like TouchTalk, TouchTalk Plus, and MiniTalk, which facilitate communication and speech improvement. Lingraphica also offers therapy apps for conditions like aphasia and other communication impairments, providing resources like educational webinars and clinical guides. With extensive insurance coverage, they ensure accessibility and support for users and caregivers to try and utilize their devices effectively. The company aims to empower users to improve their quality of life through enhanced communication abilities.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

📋 Description

• Serves as the care partner’s advocate and primary point of contact throughout the sale process • Builds strong, trusting relationships through timely, empathetic, and personalized communication via phone, text, and email from point of intake through sale • Listens actively during care partner interactions and matches their needs to appropriate Lingraphica device features and services • Schedules and delivers customized training and device support sessions tailored to the care partner’s and/or client’s needs, comfort level, and communication style • Identifies potential risks to the deal (e.g., low buy-in, confusion, tech discomfort) and applies proven sales strategies to reduce objections and maintain forward momentum • Keeps the care partner informed and engaged through proactive updates, check-ins, and education across the sales process • Supports the sales process by assisting care partners with navigating paperwork, trial steps, medical requirements, financial questions, and effectively connecting care partners with the appropriate team members or subject matter experts as needed • Obtains required paperwork and information to meet trial and insurance requirements • Prepares thoroughly before outreach by reviewing deal notes, internal comments, and stage details to ensure accurate, well-timed communication • Maintains accurate, timely documentation of all care partner interactions, trainings, and updates in HubSpot, following company CRM standards • Tracks and reports on training volume, engagement trends, and care partner outcomes to support team success and inform strategy • Stays current on non-clinical device updates, features, and enhancements to confidently educate customers • Collaborates cross-functionally with Clinical Consultants and other internal teams to coordinate outreach, resolve challenges, and deliver a seamless care partner experience • Follows established CPSS processes and communication guidelines, while remaining adaptable to workflow changes and team priorities • Participates in audits, training, and feedback loops to improve team alignment, performance, and the care partner experience • Other duties as assigned

🎯 Requirements

• Bachelor’s degree, preferred, or equivalent combination of education and experience • 2 years customer service experience • Experience in sales, engagement or relationship management strongly preferred • Experience in the healthcare industry preferred • Proficiency with HubSpot, Office 365, Zoom preferred

🏖️ Benefits

• Paid Time Off (sick, personal, and vacation) • Paid Company Holidays • 401(k) Retirement Plan and Contribution • Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options • Employer Paid Life Insurance • Voluntary benefits such as Short- and Long-Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance • Stipends for health and wellness, home office setup and professional development • Paid Family Leave • Annual bonus program • Annual merit increases • Year-Round Flex Friday’s • Discounts on travel, entertainment, home/pet/car insurance