Field Service Engineer - Hyderabad

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August 12

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LivaNova

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LivaNova PLC is a global medical technology company built on nearly five decades of experience and a relentless commitment to improve the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals and healthcare systems.

1001 - 5000 employees

📋 Description

• Provide support to the installations; Educate users and conduct demonstrations of LivaNova products; Perform and keeping track of annual preventative maintenance on all equipment under contract in own territory • Resolve repairs using remote access software and the internet; Provide field-based technical advice and assistance to LivaNova employees and customers; Repair, troubleshoot, and salvage damaged databases either at customer site or remotely; Support new medical device connections and interfaces; obtain manufacturing specifications, download actual data stream, and advise programmers on required data point collection based on customer requests • Troubleshoot customer owned equipment (computers) in relation to problems that arise following installation of software products; Work with multiple customer department disciplines to ensure all customer expectations are met following the installation; Train customers on the appropriate use of the equipment and software • Develop FAQ documentation for LivaNova employees and customers; Provide input to in-house groups with regards to product performance issues, technical troubleshooting tips, product improvement recommendations, etc; Act as backup support to other Field Service Engineers as needed • Initiate self-development to maintain proficiency on LivaNova products, changes in technologies and applicable regulatory requirements; Be responsible and accountable for all assigned company assets including tools, test equipment, inventory, computers, pagers, corporate cards, documentation, intellectual property etc; Complete timely paperwork, documentation, and administrative tasks per organizational policies and procedures • Maintains an action plan of personal development and training through goals and objectives to maintain expertise and overall industry and product knowledge • Works effectively with coworkers, distributors, other departments and customers • Keeping track of the AMC/CMC of the customer and maintaining the records • Timely submissions of estimates and other documents to process CMC and paid services request

🎯 Requirements

• Bachelor’s degree in Biomedical Engineering, Electronic and/or Mechanical Engineering degrees with appropriate experience in servicing medical equipment. Knowledge of all relevant local standards and their application in medical devices. • Minimum 3 years of experience as a Biomedical Engineer/technician or field Service Engineer • Basic Knowledge of IT systems and networks including connectivity installations. • Strong verbal and written communication skills • Strong PC and Microsoft Office literacy • Knowledge and expertise in product areas to be able to provide effective and timely technical advice and support to others