Product Specialist Trainer

October 31

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LivaNova

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LivaNova PLC is a global medical technology company built on nearly five decades of experience and a relentless commitment to improve the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals and healthcare systems.

1001 - 5000 employees

📋 Description

• Provides clinical and product education to healthcare professionals on the full portfolio of LivaNova Cardiopulmonary products. • Delivers training sessions in person or virtually, ensuring all instruction follows the approved Instructions for Use (IFU). • Coordinates hospital clinical and non-clinical demonstrations, in-person and virtual education programs, intra-operative case coverage, product evaluations, and ad hoc training as needed. • Works independently within the role while maintaining close collaboration with team members and company stakeholders, including Sales. • Manages time effectively, balances independent work with stakeholder engagement, and collaborates across teams. • Provides clinicians and medical staff clear clinical guidance to ensure continuity of education and support related to patient outcomes, in accordance with each product’s IFU. • Plans, directs, and delivers clinical training programs for LivaNova products as appropriate. • Develops and maintains expert product knowledge across the LivaNova cardiopulmonary portfolio. • Integrates professionally into accounts, builds trust and strong relationships with customers, and establishes a reliable rapport. • Collaborates regularly with internal stakeholders for installations and evaluations, including Training, Field/Technical Service, and Account Executives, to improve team efficiency and maximize customer-facing time. • Maintains a positive, proactive customer service approach with customers and sales personnel, even in stressful situations. • Builds high-trust relationships with customers and LivaNova colleagues. • Takes a proactive approach to solving complex or unusual clinical, therapy, or technical problems. • Anticipates obstacles and plans accordingly to ensure seamless execution. • Adheres to all regulatory requirements and LivaNova policies to ensure patient safety and corporate compliance. • Develops and maintains in-depth knowledge of assigned accounts and customers, including competitor activity. • Supports product evaluations and sales strategies for capital equipment opportunities within accounts. • Provides feedback to providers in both operating-room and non-operating-room settings on product directions for use and maintenance. • Attends trade shows, conferences, and congresses to maintain clinical expertise, stay current with market trends, and engage with customers on product discussions. • Meets and maintains credentialing requirements to access customer accounts. • Provides sales support as needed through clinical in-services, training, and guidance for current or potential customers. • Collaborates with regional and global marketing teams on projects, clinical discussions, program development, and product development as required. • Contributes to the development of internal and external education programs. • Supports training for the sales team, including onboarding new hires, ongoing education, and product launches. • Acts as a team player with a strong ability to collaborate across the Training team and other LivaNova functions (Sales, Technical Service, Marketing, Quality, etc.).

🎯 Requirements

• Education and clinical practice as a perfusionist are required. • Demonstrated ability and desire to teach. • Strong collaborator who works effectively on cross-functional teams, including distributed teams across locations. • Self-confidence and effectiveness when engaging with a wide variety of customer types. • Highly effective working both independently and as part of a large collaborative team. • High energy level with excellent interpersonal, verbal, and written communication skills. • Proficient computer skills for preparing and delivering presentations to customers. • Ability and willingness to engage and motivate others in team efforts. • Proficiency in Microsoft Word, Excel, PowerPoint, and Teams. • Ability to interpret scientific information and present it clearly to healthcare professionals. • Strong oral and written comprehension skills. • Ability to meet hospital credentialing requirements.

🏖️ Benefits

• Commitment to diversity and inclusion: LivaNova values equality and diversity and is committed to a fair, transparent recruitment process free from unlawful discrimination. Selection is based on the key requirements for the role rather than characteristics such as sex, gender identity, age, marital status, veteran status, non-job-related disability or medical condition, family status, sexual orientation, religion, color, ethnicity, race, or any other legally protected classification. • Notice to third-party agencies: We do not accept unsolicited resumes from recruiters or employment agencies. Without a signed Recruitment Services Agreement, we will not consider or agree to payment of referral compensation or recruiter fees. If a recruiter or agency submits a candidate without a prior signed agreement, we reserve the right to hire those candidates without financial obligation to the recruiter or agency. • Beware of job scams: Be cautious of fraudulent job postings or suspicious recruiting activity from individuals posing as LivaNova employees. Scammers may attempt to solicit confidential personal information such as Social Security numbers or financial information. LivaNova will never request fees at any stage of the application process, nor will we ask for banking details or personal financial information in exchange for employment.