Developer Success Engineer

🕒 June 27

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LiveKit

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🔌 API

🤖 Artificial Intelligence

📡 Telecommunications

💰 Venture Round on 2022-09

API • Artificial Intelligence • Telecommunications

LiveKit is a platform designed to facilitate real-time AI and multimedia communications. It enables the instantaneous transmission of audio and video between language models (LLMs) and users, creating real-time multimodal experiences. LiveKit provides tools for developing voice AI, robotics, and livestreaming applications, with ultra-low latency and high resilience. It supports integration with telephony networks, simulating human conversation with advanced features like interruption handling and turn-taking cue detection. The platform is geared towards developers, offering SDK support across all major platforms, allowing applications to be deployed and scaled efficiently. LiveKit is open-source under Apache 2. 0 and offers robust security measures, including end-to-end encryption and compliance with GDPR, SOC2 Type 2, CCPA, and HIPAA.

📋 Description

• Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community • Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, and update documentation and technical guides in service of customers • Collaborate and support community efforts, specifically around technical issues • Regularly meet with and follow up with LiveKit customers to ensure their continued success on the platform • Partner closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations

🎯 Requirements

• A practicing engineer with demonstrated ability to build, ship, and debug production software • Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues • Excellent spoken and written English • Customer-focused — you feel the difference between solving a ticket and solving the underlying problem

🏖️ Benefits

• Competitive salary and equity package • Health, dental, and vision benefits • Flexible vacation policy