Business Analyst

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November 9

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Loyalty Juggernaut

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Artificial Intelligence • SaaS

Loyalty Juggernaut is a company that appears to provide AI-powered tools and insights related to customer loyalty. The site references an "Agentic AI Compass" and an "Insights" section, and includes standard online product pages (Contact Us, Policies, Trust Center), indicating an online platform offering analytics, guidance, or software services for loyalty programs and customer retention initiatives.

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs). • Develop comprehensive business cases and market feasibility analyses. • Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges. • Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems. • Design, deliver, and maintain training programs for client users. • Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs). • Collaborate with the product management team to drive innovation and deliver transformative product features. • Develop high-impact product marketing collaterals, including white papers and presentations. • Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.

🎯 Requirements

• A University degree or diploma in Computer Science or Business Administration or a related discipline from an accredited institution. • Up to 3 years of client delivery experience in Business Analysis/Enterprise Product Implementation. • Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations. • Spanish and English communication skills is a MUST • Exceptional interpersonal skills and a problem-solving mindset. • Proven ability to manage complex priorities and projects under pressure. • Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities. • A meticulous approach to work, demonstrating attention to detail and a commitment to excellence. • Certification in business analysis (preferred). • Experience with scaled agile methodologies. • Familiarity with various delivery methodologies. • Experience with modern tools used in Agile implementations like Jira, Miro, Asana. • Experience working with external vendors and outsourced business models. • Interest or skills in copywriting, technical writing, creative thinking, or art. • Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure.

🏖️ Benefits

• A collaborative and empowering work culture that fosters continuous learning and growth. • Opportunities to make a tangible impact on our clients' businesses. • A chance to collaborate with a talented team of passionate individuals. • The satisfaction of contributing to a rapidly growing company with a global presence and industry recognition.