Localiza&Co
Transport • eCommerce • B2C
Localiza&Co. is a car rental company that offers a range of services including vehicle rentals, fleet management, and car subscriptions. With a presence in multiple Latin American countries like Argentina, Brazil, Colombia, Ecuador, Mexico, Paraguay, and Uruguay, Localiza&Co. is dedicated to providing convenient and efficient transportation solutions. They cater to both individual customers and businesses, offering services such as fast digital vehicle pickup, loyalty programs, and various vehicle options for different travel needs.
10,000+ employees
Founded 1973
🚗 Transport
🛍️ eCommerce
👥 B2C
Senior Product Owner – Plataformas Digitais, Atendimento ao Cliente
Job not on LinkedIn
October 24
🗣️🇧🇷🇵🇹 Portuguese Required
Localiza&Co
Transport • eCommerce • B2C
Localiza&Co. is a car rental company that offers a range of services including vehicle rentals, fleet management, and car subscriptions. With a presence in multiple Latin American countries like Argentina, Brazil, Colombia, Ecuador, Mexico, Paraguay, and Uruguay, Localiza&Co. is dedicated to providing convenient and efficient transportation solutions. They cater to both individual customers and businesses, offering services such as fast digital vehicle pickup, loyalty programs, and various vehicle options for different travel needs.
10,000+ employees
Founded 1973
🚗 Transport
🛍️ eCommerce
👥 B2C
📋 Description
• Definir e priorizar o backlog de produtos digitais de atendimento ao cliente, com foco em valor e experiência. • Atuar como ponte entre áreas de negócio, tecnologia e experiência do cliente, garantindo alinhamento estratégico. • Conduzir discovery contínuo com usuários e stakeholders para identificar oportunidades de melhoria e inovação. • Monitorar métricas de sucesso dos produtos (NPS, CSAT, taxa de resolução, tempo de atendimento, etc.). • Garantir entregas ágeis e de qualidade, em parceria com times de desenvolvimento e UX. • Liderar iniciativas de transformação digital nos canais de atendimento, promovendo automação e personalização.
🎯 Requirements
• Experiência sólida como Product Owner ou Gerente de Produto em plataformas digitais, preferencialmente voltadas para atendimento ao cliente. • Conhecimento em metodologias ágeis (Scrum, Kanban, etc.). • Habilidade de comunicação com diferentes níveis da organização. • Visão estratégica e foco em resultados. • Experiência com ferramentas de gestão de produto (Jira, Confluence, etc.). • Desejável: conhecimento em tecnologias de atendimento (chatbots, voicebots, CRM, etc.).
🏖️ Benefits
• Participação nos Lucros • Vale Alimentação • Vale Refeição • Convênio Médico • Convênio Odontológico • Gympass • Previdência Privada • Vale Transporte • Allya • Acesso ilimitado a diversos cursos da nossa Universidade Localiza • Programas internos de treinamento e desenvolvimento • Desconto em compra e aluguel de veículos
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