Enterprise CSM

🕒 October 14

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $130k - $210k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LocalStack

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🔌 API

💰 $25M Series A - LocalStack on 2024-11

SaaS • B2B • API

LocalStack is a local cloud development platform that simulates cloud environments on a customer's own infrastructure so software teams and AI agents can develop, test, debug, and validate cloud applications without provisioning real cloud resources. It runs as lightweight containerized emulators that expose the same APIs, SDKs, and Infrastructure-as-Code interfaces (CDK, Terraform, Pulumi) used in production, with support for 120+ AWS services and emulators for Snowflake (and Azure coming soon). LocalStack is designed to speed feedback loops, reduce cloud costs, surface security risks and bugs earlier, and enable AI-native development workflows. It is used by thousands of organizations and has scaled to hundreds of millions of Docker pulls.

📋 Description

• Maintain GRR above 90% across the account book • Forecast renewals accurately and flag and address risks well ahead of renewal • Manage a full book of accounts • Onboard new customers quickly • Move customers from basic to advanced usage, including CI integration and Cloud Pods • Embed LocalStack in customers’ engineering workflows • Grow accounts organically by identifying new teams and use cases • Drive adoption of new product releases, including Azure and Snowflake use cases • Run each account with a clear success plan • Collaborate with TAM, AE and Product • Help refine customer success playbooks and KPIs

🎯 Requirements

• 5+ years in Customer Success or account management at a SaaS company • Preferably experience in developer tooling or DevOps-focused SaaS • 2+ years managing enterprise clients • Experience managing a book of 20–30 accounts • Experience working with stakeholders from individual engineers to engineering managers and directors • Experience leading renewals through procurement end to end, including commercial terms, pricing conversations and negotiation • Solid grasp of the commercial side of Customer Success/account management • Track record of strong retention, such as GRR, and growing customer adoption • Technically curious and able to engage credibly with engineering teams • Familiarity with cloud infrastructure, CI/CD workflows and developer tooling concepts • Experience using AI tools such as Claude • Familiarity with HubSpot or other CRM platforms • Openness to piloting new AI and CS tooling • Experience in a high-growth startup or scale-up environment is preferred

🏖️ Benefits

• Fully remote • Competitive salary • Private medical • 401k • Annual company retreat • Unlimited PTO • Friendly and inclusive workplace culture • Community guilds • Online company events • Equity

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