Customer Success Manager

🕒 August 25

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Logile, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

☁️ SaaS

🤝 B2B

🛒 Retail

SaaS • B2B • Retail

Logile, Inc. is a SaaS company that provides a unified store-operations and workforce optimization platform for retailers and food-focused stores. Its platform offers 15-minute self-learning forecasts for sales, items, traffic and staffing; labor modeling and staffing planning; dynamic store-level budgeting; task-based scheduling and time & attendance; fresh operations and production planning (recipes, yield, labeling); food safety and temperature monitoring; and execution/task-management features. Logile integrates with POS, ERP, HRIS and sensors to consolidate forecasting, labor, budgeting and execution into a single demand-driven system for grocery, convenience, QSR, big-box, and club retailers.

📋 Description

• Own value realisation and growth across the customer lifecycle for Logile's EMEA retail customers • Own the customer health and adoption view for all EMEA accounts • Maintain at least monthly face-to-face engagement with each customer in stores and back-office operations • Align success planning, adoption activity and business reviews with each customer's trading calendar • Prepare customer health, adoption progress, usage themes and value inputs for Quarterly Business Reviews • Partner with the Account Manager on QBR preparation, account planning and joint store visits • Engage mid-sales cycle to shape the customer's value case and retail business case • Surface adoption and success risks and maintain visibility in account governance • Collaborate with Support, Delivery, Product and Value Realisation teams • Lead customer discussions on Logile's strategic roadmap, priority initiatives and upcoming capabilities • Support renewals and upsell opportunities by providing adoption evidence, value insight and customer health context • Support customer referenceability and identify customer champions and advocates • Keep success-planning documentation current for every allocated account

🎯 Requirements

• Proven experience in a customer success, customer-facing account management, or similar role, ideally within retail SaaS or enterprise software • Strong understanding of retail operations and trading cycles — peak trading, store rollouts, format changes — preferred • Demonstrated ability to build trusted, credible relationships with business and operational stakeholders, including at store level • Comfortable working autonomously in a remote, field-based role with regular customer travel across the UK and EMEA • Experience preparing for and contributing to business reviews (QBRs) and success/adoption planning • Data-literate; comfortable tracking and reporting on adoption, health and usage metrics • Strong written and verbal communication and stakeholder management skills • Right to work and to travel within the UK/EMEA region • Flexibility to travel at short notice to support customers through key trading periods

🏖️ Benefits

• Compensation and benefits benchmarked against the best in industry and job location • Compensation and benefits discussed as part of the recruitment process • Remote working • Regular travel to customer sites across the EMEA region