Senior Account Manager – Advanced Synthesis

🕒 July 31

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $145.8k - $170.1k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Lonza

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🧬 Biotechnology

💊 Pharmaceuticals

🏭 Manufacturing

💰 $444.8M Post-IPO Debt - Lonza on 2023-11

Biotechnology • Pharmaceuticals • Manufacturing

Lonza is a Swiss-based, global contract development and manufacturing organization (CDMO) and life sciences company. It provides integrated end-to-end offerings across biologics and small-molecule drug development and manufacturing — including cell line development, process and analytical development, formulation and primary packaging, drug substance and drug product manufacturing, and regulatory/CMC support. Lonza's capabilities span advanced synthesis and APIs (including HPAPIs), bioconjugation and ADCs, specialized modalities such as cell & gene therapies, mRNA/LNP, microbial processes, and capsule and health-ingredient products. Founded in Switzerland in 1897, Lonza describes itself as a pioneer and world leader in the CDMO industry and operates with ~20,000 colleagues across five continents to support pharmaceutical and biotech customers.

📋 Description

• Manage a portfolio of strategic customer accounts, driving customer satisfaction, revenue growth, and long-term business relationships • Develop and maintain strong relationships with customer stakeholders while serving as the primary commercial point of contact for assigned accounts • Identify and pursue opportunities to expand business within existing accounts by aligning customer needs with Lonza's Advanced Synthesis capabilities • Lead commercial discussions related to proposals, pricing, contracts, and business opportunities in collaboration with internal stakeholders • Develop, maintain and execute account plans, ensuring alignment with customer objectives, commercial priorities, and agreed growth strategies • Partner with Project Management, Operations, Technical Teams, and Business Development to support successful project execution and customer communications • Represent the voice of the customer internally, facilitating issue resolution, managing escalations, and ensuring commitments are fulfilled • Maintain accurate account plans, opportunities, forecasts, and customer information within Salesforce and other business systems

🎯 Requirements

• Bachelor’s degree in chemistry, Chemical Engineering, Life Sciences, Business, or a related field; advanced degree preferred • Minimum of 5 years of experience in the pharmaceutical, biotechnology, CDMO, or specialty chemical industry, including commercial, account management, business development, or customer-facing responsibilities • Experience supporting small molecule drug substance, amorphous solid dispersions, bioconjugation or contract development and manufacturing (CDMO) services • Demonstrated success managing customer relationships, growing accounts, and supporting complex commercial opportunities • Experience with proposal development, pricing strategies, contract negotiations, and commercial deal structures • Strong understanding of pharmaceutical development, manufacturing, and commercialization processes • Excellent communication, negotiation, presentation, and stakeholder management skills, with the ability to engage customers and internal teams effectively • Experience working in a cross-functional environment and managing multiple priorities while maintaining a strong customer focus • Proficiency with Salesforce CRM and Microsoft Office applications • Willingness and ability to travel up to 40% to customer sites, industry events, and Lonza locations.

🏖️ Benefits

• Performance-related bonus. • Medical, dental and vision insurance. • 401(k) matching plan. • Life insurance, as well as short-term and long-term disability insurance. • Employee assistance programs. • Paid time off (PTO).