Technology Operations Analyst

Job not on LinkedIn

16 hours ago

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

💵 $61.3k - $116.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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Lowe's Companies, Inc.

WebsiteLinkedInAll Job Openings

Retail

Lowe's Companies, Inc. is a home improvement company offering a wide range of products and services for home renovation and maintenance. With a focus on providing opportunities and career paths in corporate, store, supply chain, and technology sectors, Lowe's aims to grow and succeed as a team. The company is headquartered in Mooresville, North Carolina and is committed to equal employment opportunities. Lowe's is known for its signature gable mansard design, and offers a variety of positions across different fields within the company. Lowe's serves a diverse customer base and provides a supportive work environment for its employees.

10,000+ employees

Founded 1946

🛒 Retail

📋 Description

• Provides remote or in-person technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks. • Attempts to resolve problems, then escalates problems as necessary to appropriate resources. • Analyzes and prioritizes incoming requests and alerts. • Tracks and documents problem details, service request status, and resolutions into the company incident management system. • Monitors problem resolutions to achieve closure. • Interacts with third-party hardware and/or software vendors by initiating and supporting vendor services as necessary. • Identifies recurring problems and escalates to senior staff for prioritization and investigation. • Installs and/or upgrades hardware and software to set up and maintain computer systems. • Performs basic preventative maintenance and break/fix repairs on technology, including more complex devices. • Contributes to the knowledge repository for technical support; documents workarounds for problem records; compiles information related to new technology. • Performs system backups and ensures integrity of backup media and peripherals. • Identifies and suggests possible improvements on procedures.

🎯 Requirements

• Associate degree in computer science, computer information systems, or related field or equivalent years of experience in lieu of education requirement, if applicable • 2 years of IT experience in a support or operations environment working with personal computers or client/server platforms and/or hardware

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development