Case Management Specialist

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £30k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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LRG

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏠 Real Estate

💸 Finance

Real Estate • Finance

LRG is a UK-based integrated property services group offering residential and commercial sales, lettings, property and block management, build-to-rent and corporate lettings, land and development advisory, mortgage and insurance services, and planning, surveying and architectural support. It serves landlords, tenants, developers, housing associations and corporate clients, manages a large national portfolio of properties, and emphasizes ESG and sustainability across its operations.

📋 Description

• Providing administrative support to the Case Management Manager and Director of Customer Support and Engagement • Investigating cases and providing summaries to the Case Management Manager • Drafting responses to Letters Before Claim, Defence and Witness Statements • Managing the insurance notifications to ensure all cases are recorded accurately • Liaising with senior staff and keys stakeholders to oversee the management of serious complaints and legal cases against the group • Ensuring all strict deadlines for legal and insurance cases are met • Processing court paperwork and liaising with the courts where action is in place • Liaising with legal counsel to provide guidance to key stakeholders • Building and maintaining a good working relationship with the insurance brokers • Recording significant complaints/claims received into the Group, assisting with the acknowledgements and ensuring claims meet deadlines imposed • Carrying out investigations, collating data, scheduling and chairing meetings where required • Ensuring a working knowledge of Leaders and Romans systems and procedures and the variations in the business • Assisting in the training of new team members as and when required to ensure knowledge is shared • Keeping abreast of changes in industry legislation

🎯 Requirements

• Working knowledge of Professional Indemnity Insurance management as well as Public and Employers Liability Insurance is essential • Working knowledge of personal injury claims handling is essential • Understanding of the Civil Procedure Rules • Ability to interpret insurance policy wording and coverage criteria is desirable • Investigation skills and confident problem-solving skills, be able to handle day to day general legal enquiries from the branch staff • Reporting abilities – able to extract data and prepare meaningful reports within Excel • Strong administrative and letter writing skills • Good knowledge of the property industry with extensive experience within this industry would be beneficial • Excel skills to an advanced level • Excellent attention to detail • Industry qualification holding Propertymark technical award level 3 or working towards the level 3 award • Enjoys working as part of a team • Experience of using all Microsoft office programmes

🏖️ Benefits

• Competitive salary package • Quarterly and yearly awards • Salary sacrifice pension scheme • Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year