Account Manager

🕒 October 8

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 38 days.
• Jobs at this company usually fill in 71 days.
• No salary listed.

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Language Services Associates

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

Language Services Associates is a comprehensive language services provider offering a range of solutions such as video remote interpretation, over-the-phone interpretation, telehealth solutions, onsite interpretation, translation and localization, and American Sign Language. They serve a wide array of industries, including insurance, healthcare, finance and banking, legal, sports, and government. LSA supports communication across hundreds of languages and helps businesses overcome language barriers to expand their reach, enhance customer service, and ensure compliance. With over 32 years of experience, Language Services Associates connects clients with qualified interpreters and translators, aiding millions of interactions yearly.

📋 Description

• Serve as the primary relationship owner and customer advocate for a targeted portfolio of mid-market Growth Accounts • Cultivate and maintain relationships with contacts, decision makers, operational users, procurement, finance, influencers, and other stakeholders • Identify, qualify, document, and advance consultative growth opportunities, including service expansion and new service lines • Partner with Product Management, Marketing, Sales Enablement, Operations, and other internal stakeholders • Own renewal readiness planning, including renewal timelines, competitive risk, pricing, scope, and customer satisfaction • Support and manage renewal and RFP efforts • Develop and manage proactive account engagement plans with customer touchpoints at least every 60 days • Respond to and resolve customer inquiries and issues while maintaining communication through resolution • Maintain account plans covering customer profiles, stakeholders, health indicators, growth and renewal goals, risks, and action items • Monitor service, revenue, utilization, adoption, engagement, and issue trends • Complete reports, action items, updates, and key activities by internal deadlines • Maintain accurate Dynamics or current CRM documentation for customer interactions, opportunities, risks, commitments, and next steps • Perform other duties as assigned by Director and/or Senior and Executive leadership

🎯 Requirements

• Strong verbal and written communication skills • Effective relationship-building and networking skills across multiple organizational levels • Consultative account management, growth planning, and opportunity identification skills • Ability to interpret revenue, utilization, service, and account-health trends • Familiarity with CRM systems, MS Office, and customer reporting and activity platforms • Strong time management, portfolio prioritization, follow-through, and organizational skills

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) with partial match • Employer-covered benefits • Generous 401(k) match for qualifying employees • Free parking

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