Post Sales Solutions Engineer

🕒 3 days ago

🌐 United States, United Kingdom – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LucidLink

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

📱 Media

💰 $20M Series B on 2022-05

SaaS • Enterprise • Media

LucidLink is a cutting-edge technology company revolutionizing the way creative teams collaborate on large files. With seamless integration across desktop, web, and mobile platforms, LucidLink provides instant access to shared files, eliminating the need for downloading and syncing. Their proprietary zero-knowledge encryption ensures unmatched security, keeping data private. LucidLink's solutions cater to video, design, and animation collaboration, providing real-time access to media files and facilitating efficient workflows without altering existing tools or folder structures. Designed for scalability, LucidLink enables global enterprise teams to work together effortlessly. With a focus on creative collaboration, security, and ease of use, LucidLink empowers teams worldwide to work smarter and produce their best work.

📋 Description

• Serve as the technical partner customers trust from signature to renewal • Ensure customers are upgraded to the most recent version of LucidLink products • Take assigned customers through an onboarding call within 30 days of signing • Verify onboarded customers in internal monitoring tools • Own and maintain renewal and expansion tracking for assigned accounts • Reduce and minimize avoidable escalations of technical support tickets • Guide technical customers toward suitable integration approaches • Reason through metadata/data separation, caching and encryption trade-offs • Lead conversations on SSO, 2FA and role-based permissions • Diagnose complex or sensitive technical issues and pull in help before escalation • Run technical training adapted to engineers and executives • Act as trusted technical point of contact on strategic accounts • Scope migration and business-continuity plans according to customer infrastructure and risk tolerance

🎯 Requirements

• Experience with APIs, SDKs and integrations • Knowledge of distributed storage and cloud architecture • Fluency with SSO, 2FA and role-based permissions • Methodical troubleshooting of complex technical issues • Ability to explain technical material to engineers and executives • Relationship ownership for strategic accounts • Commercial awareness of renewal risk and expansion potential • Experience with migration and business-continuity planning • Willingness to support customers across a range of time zones and geographies • AI fluency as a core professional competency • Candidates must be based in either the UK or the East Coast of the United States

🏖️ Benefits

• Stock options • Full health coverage • Flexible PTO • Competitive salary • Equity • Commission