Community & Engagement Manager

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Ludicrum

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎮 Gaming

Gaming

Ludicrum is a company that specializes in providing cutting-edge iGaming solutions, aiming to redefine the boundaries of entertainment through innovation. With a focus on creativity and impactful change, Ludicrum offers a range of services including customer support, digital marketing, finance and reporting, and product development. The company is driven by a youthful and goal-oriented team, dedicated to delivering quality and excellence for their clients. Ludicrum fosters a collaborative and supportive work environment, emphasizing professional growth and a dynamic company culture.

📋 Description

• Community strategy & activations: Design & execute strategies that grow player communities and increase participation, loyalty, and retention. • Plan and deliver campaigns, competitions, events, and activations that drive meaningful player interaction. • Collaborate with CRM, Retention, Comms, and Content teams to align community initiatives with broader campaign goals. • Sentiment, insights & reporting: Monitor community sentiment across Telegram, review sites, and other player touchpoints. • Analyze feedback and trends to provide actionable recommendations that improve engagement and player experience. • Produce regular reports on community health, engagement performance, and player sentiment. • Innovation & community leadership: Test and develop new content formats, engagement mechanics, and interactive experiences to enhance player engagement. • Support and guide Community Moderators to ensure consistent communication standards and best practices. • Act as the primary point of contact for community initiatives, working cross‑functionally to embed player insights into business decisions.

🎯 Requirements

• 3+ years of experience in community management, engagement marketing, social media, retention, or similar roles. • Proven track record running community initiatives, campaigns, or engagement activities. • Hands‑on experience with online communities, especially managing Telegram or similar platforms. • Excellent written and verbal communication skills, with the ability to adapt messaging to different audiences and proficiency in English. • Strong analytical skills, interpreting community feedback, engagement metrics, and sentiment to drive initiatives. • Experience working cross‑functionally with Marketing, Content, CRM, Product, or Customer Support teams. • Nice to have Experience in iGaming, entertainment, or tech. • Experience managing communities on Discord, Reddit, or similar platforms. • Familiarity with community analytics, social listening, or sentiment‑tracking tools. • Experience developing loyalty, retention, or engagement‑focused campaigns. • Additional language skills (Malay or Chinese).

🏖️ Benefits

• Flexible and Remote Working: Work from anywhere, supporting your work-life balance. • Equipment provided: We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably. • Career Growth: We’re committed to your development, offering training and advancement opportunities. • Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle. • Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being. • Self Development Budget: Invest in your growth through online courses and professional learning opportunities. • Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days. • Special Birthday Perk: Take your birthday off after a year of employment to celebrate!