Technical Product Operations Specialist, EDM SaaS

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September 21

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Lukka

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Fintech • Blockchain • SaaS

Lukka is a global leader in institutional-grade digital asset data, software, and compliance. The company provides enterprise data management, blockchain analytics, and custom SaaS solutions tailored specifically for funds, financial institutions, crypto-native businesses, CPAs, and government agencies. With a focus on accuracy and reporting, Lukka's solutions facilitate effective management and compliance in the rapidly evolving crypto ecosystem.

201 - 500 employees

Founded 2014

💳 Fintech

☁️ SaaS

📋 Description

• Support daily operations of the Enterprise Data Management SaaS platform, ensuring customer environments are running smoothly. • Collaborate with Product Managers, Engineering, and Customer Success to resolve customer-facing issues. • Use SQL and Excel to extract, validate, and troubleshoot EDM data workflows. • Leverage AI tools to automate and optimize operations, and improve customer support efficiency. • Assist with CRM workflows (Salesforce, HubSpot, or similar) to manage customer cases and communication. • Act as a customer-facing point of contact, helping clients resolve issues, explain workflows and help train client staff. • Document processes, highlight recurring issues, and contribute to scaling the Poland operations team. • Take ownership in a startup-style environment — from data analysis to customer calls — and be flexible with shifting priorities.

🎯 Requirements

• 3–5 years of experience in technical product operations, SaaS support, or related roles, ideally in enterprise SaaS, fintech, or data platforms. • SQL knowledge (able to query, validate, and troubleshoot relational data). • Strong Excel skills (formulas, pivots, lookups, reconciliation). • Experience using AI tools (e.g., ChatGPT, automation scripts, or similar) to streamline workflows. • Strong English communication skills — both technical explanation and customer-facing discussions. • Comfortable managing customer conversations, including escalations, with professionalism. • Startup mindset: thrives in fast-paced, high-accountability environments. • CRM platform experience (Salesforce, HubSpot, or equivalent) is a plus. • Background in crypto, fintech, or data management software is preferred but not required.

🏖️ Benefits

• Opportunity to work directly on enterprise SaaS for digital assets, an industry-leading product. • Exposure to both technical problem-solving and customer-facing challenges. • A growing Poland-based team with direct collaboration across US and global stakeholders. • Startup-style culture where your impact is visible every day.