Director of Client Success

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October 20

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Luxury Presence

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Real Estate • Marketing

Luxury Presence is a company that specializes in providing real estate professionals with top-tier digital solutions. They offer award-winning real estate website designs and expert marketing solutions aimed at helping agents, teams, and brokerages grow their business and build their brand. Their platform includes tools for IDX home search, property websites, digital CMA, SEO services, content marketing, advertising, and social media management. Trusted by over 20 of the top 100 Wall Street Journal agents, Luxury Presence empowers real estate professionals to attract more business through beautiful and functional digital experiences.

201 - 500 employees

🏠 Real Estate

📋 Description

• Lead, mentor, and grow the Client Success Management teams. • Build and execute a clear strategy for client retention, satisfaction, and account expansion. • Create scalable playbooks and systems that support rapid company growth. • Partner with Sales, Product, and Marketing to deliver a seamless client experience from onboarding through renewal. • Monitor and improve client health metrics, retention rates, and NPS. • Manage client escalations and ensure timely resolution. • Provide executive-level insights on client trends, team performance, and retention drivers. • Champion a culture of ownership, accountability, and continuous improvement.

🎯 Requirements

• 10+ years in Client Success, Account Management, or related roles, including at least 3 years leading a large or scaling team. • Proven track record driving client retention, growth, and satisfaction at a high-growth SaaS or PropTech company. • Deep understanding of customer health metrics, lifecycle management, and client segmentation. • Experience with Salesforce or other CRM systems. • Strong analytical and problem-solving skills — able to turn data into insight and action. • Exceptional communication and relationship-building abilities. • Bachelor’s degree in Business, Marketing, or a related field preferred.

🏖️ Benefits

• Equal Opportunity Employer • Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.