Senior Manager, Implementation Ops

🕒 May 6

🇺🇸 United States – Remote

💵 $125k - $150k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Luxury Presence

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏠 Real Estate

Real Estate • Marketing

Luxury Presence is a company that specializes in providing real estate professionals with top-tier digital solutions. They offer award-winning real estate website designs and expert marketing solutions aimed at helping agents, teams, and brokerages grow their business and build their brand. Their platform includes tools for IDX home search, property websites, digital CMA, SEO services, content marketing, advertising, and social media management. Trusted by over 20 of the top 100 Wall Street Journal agents, Luxury Presence empowers real estate professionals to attract more business through beautiful and functional digital experiences.

📋 Description

• Map the end to end implementation lifecycle, from sales handoff through onboarding and launch. • Identify and eliminate bottlenecks (onboarding call capacity, handoff coordination, revision/rework volume, etc.) and design new processes that scale. • Build and maintain SOPs, playbooks, and enablement that the front line teams actually use. • Drive measurable, specific outcomes against the metrics that decide whether implementation is working: bring down average time to launch, reduce pre-launch CSAT issues, and minimize revisions per customer. • Partner with RevTech on the Implementation footprint inside Salesforce. • Partner with Analytics to design the reporting layer for Implementation, including the data marts and metric definitions that will anchor trustworthy operational reporting and AI assisted analysis going forward.

🎯 Requirements

• 5+ years in operations, with at least 3 years specifically in customer success, onboarding, implementation, or post sale operations. • Strong Salesforce user with experience designing reports, dashboards, and business processes. Admin level depth is a plus, not a requirement. • Proven track record of building and operating measurable processes at scale. You can talk about specific before and after numbers. • Hands on experience with AI tools used inside operations workflows (QA, automation, summarization, agent assist). • Comfortable in a player coach role. Today this is an IC seat, with potential for team growth in the future.