Clinical Administrator

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Support the clinical team with clinical administration of cases sending sourcing emails, adding session updates to the Lyra system, and escalating queries for action. • Assist clinical specialists with the coordination of ad-hoc interventions including learning & development activities, critical incidents and ensure the capturing of such events on Lyra systems. • Assist with the recruitment and management of the affiliate therapy network. • Assists with the processing of invoices relating to clinical interventions and ensure that invoices and services / sessions invoiced for are aligned to the clinical data in the Lyra systems • General Administration • Effective collaboration with Lyra Finance teams to ensure timely handling of invoices • Continued engagement with the various clinical teams and Lyra affiliates to ensure that cases are effectively managed • Work collaboratively with our global clinical teams. • Liaising with affiliate clinicians for appointments and case updates as required. • Contribute to the service and business development as required. • Flexibility in working hours and activities in line with business needs. • Play an active role in governance and quality assurance as required.

🎯 Requirements

• Previous experience in a similar administration role • Experience of working in high pressure, time limited environments. • Excellent communication skills • Experience of working with clinicians or within a multidisciplinary team • Knowledge of working within administrative boundaries and knowing when to escalate for senior or clinical support • Ability and experience of working autonomously from home in a remote based role. • Experience of working under pressure and in areas where clarity may be lacking.

🏖️ Benefits

• 28 days holidays plus bank holidays per year • Private medical insurance • Discretionary bonus scheme • Group life assurance - up to 10x annual salary • Critical health insurance - 2x Annual salary lump sum paid out, in accordance to illness. • Access to 24/7 Employee Assistance Programme • Accredited Living Wage Employer