Critical Incident Consultant

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October 1

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Lyra Health

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Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

📋 Description

• Provide the first point of contact for custodians who require critical incident (CI) support. • Engage with global subsidiaries and partners in the review, approval, and support of CI provision. • Accurately capture all information on the database pertinent to the clinical management of the case. • Request and manage CI costing from global subsidiaries and partners and ensure quotes are provided to customers for approval. • Provide onsite and/or virtual CI support to customers in Australia where and if needed. • Engage with customers and stakeholders to ensure CI and disruptive event services are effectively implemented. • Engage with Client Services and Customers in formal or ad hoc meetings to ensure comprehensive understanding of services delivered. • Create client protocols and relevant documentation working closely with the Client Services and Marketing team.

🎯 Requirements

• Minimum of a master’s Qualification as a Psychologist / Counsellor or equivalent qualification. • Registration with the specific psychological / counselling board in your respective country (AHPRA, AASW, PACFA, ACA, ARCAP). • Minimum of 2 years working experience with trauma and critical incident experience. • Be able to demonstrate excellent understanding of the various trauma and disruptive events theory and paradigms. • Computer literacy & ability to type fast. • Ability to effectively merge Clinical and Critical Incident focus. • Client service orientation. • Good telephone manner and ability to provide telephonic therapy. • Good Clinical understanding and ability to manage critical incidents and disruptive events. • Good time management ability and excellent admin skills. • Ability to work within a team and work well under pressure. • Business and commercial awareness. • Must be well versed with Google (Google Workspace). • Advantage in using Salesforce and Zendeck. • Experience working across multiple countries / globally will be valued. • Able to ensure own strong and reliable power and Wi-Fi connection. • Flexibility to work out of normal working hours, public holidays, and rotation over weekends.