Senior Manager, Customer Contracting and Implementation

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October 22

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Lyra Health

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Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

📋 Description

• Lead the end-to-end client implementation process, ensuring all projects are completed on time, within scope, and on budget. • Develop, document, and manage client-specific implementation plans, including timelines, milestones, and deliverables. • Coordinate and collaborate with cross-functional teams (sales, product, support, etc.) to ensure resources are available and aligned for the successful implementation of client solutions. • Act as the main point of contact for clients during the implementation phase, addressing any concerns and ensuring smooth communication. • Own ongoing reporting requirements and support relationship development with health plans post-contract. • Ensure that all operational processes and improvements align with Joint Commission standards, regulatory guidelines, and other industry best practices. • Work with internal Bend teams to gather reports on health plan referral volume, claims analyses, utilization metrics, and quality outcomes to present to customer leadership.

🎯 Requirements

• Bachelor’s degree in Business Administration, Project Management, or related field. • 10+ years of experience in client implementation, operational process improvement, project management, management consulting, or customer success, with a minimum of 3 years in a leadership role. • Proven experience managing complex client implementations and cross-functional teams. • Proven track record of leading successful process improvement initiatives, ideally within healthcare or a regulated environment. • Experience working with Joint Commission accreditation processes and other regulatory frameworks. • Proficiency with project management software, CRM systems, and Microsoft Office Suite (Word, Excel, PowerPoint). • Familiarity with client relationship management tools and data analysis software.

🏖️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K retirement benefits • Monthly tech allowance • We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!