Customer Success Manager

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February 12

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Maker

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eCommerce • SaaS • Marketplace

Maker is a company that specializes in video commerce, offering tools for creating personalized landing pages and eCommerce templates. It integrates design capabilities from platforms like Figma to facilitate cross-platform solutions for building online stores and websites. Maker also provides resources for customers to enhance their web experiences through various products and support options.

11 - 50 employees

Founded 2011

🛍️ eCommerce

☁️ SaaS

🏪 Marketplace

💰 Seed Round on 2017-04

📋 Description

• Build a trusted relationship with our clients, serving as their primary point of contact at Maker. • Coordinate implementation, onboarding and training to ensure smooth communication between the client and the Maker team. • Develop and execute CRO strategies by analyzing customer data, identifying conversion bottlenecks, and recommending optimizations. • Monitor key performance metrics related to conversion rates, engagement, and retention, and provide insights to improve digital experiences on customer's websites. • Set up and leverage A/B testing and experimentation to help clients optimize web content for improved user engagement and higher conversions. • Communicate with our clients across a variety of channels, like Slack, Zoom, Intercom, etc. • Strategically manage account escalations & provide timely resolutions. • Optimize existing business processes and work on customer success initiatives to improve retention. • Identify opportunities for upselling and cross-selling, enhancing customer experience and maximizing ROI through better engagement strategies.

🎯 Requirements

• 5+ years of proven Customer Success experience working in a SaaS or a Martech company. • Experience with Conversion Rate Optimization (CRO), A/B testing tools. • Strong analytical skills with the ability to interpret data using tools like GA4 or similar tools. • Experience working with Google Analytics, Hotjar, Optimizely, VWO, or other CRO tools is highly preferred. • Experience with eCommerce platforms like Shopify is a plus.