Vice President – Customer Success

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November 25

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Makpar Corporation

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Cybersecurity • Government • IT

Makpar Corporation is an experienced solutions-oriented contractor focused on modernizing IT infrastructure for the Federal government. They specialize in identity, credential, and access management, cybersecurity, IT project management, agile transformation, DevSecOps, cloud migration, and health IT among other services. Makpar is committed to delivering innovative solutions through their in-house research and development lab, frequently collaborating with federal agencies to tackle strategic issues. Their comprehensive approach includes leveraging technologies such as AWS, AI/ML, SAFe Agile, and CI/CD automation.

51 - 200 employees

🔒 Cybersecurity

🏛️ Government

📋 Description

• Serve as the primary senior relationship owner for key federal clients, ensuring strong trust, strategic alignment, and ongoing satisfaction. • Maintain deep understanding of customer mission, pain points, modernization priorities, and organizational dynamics to ensure Makpar solutions directly support client outcomes. • Lead and implement account-growth strategies that strengthen long-term partnerships and expand Makpar’s footprint within major federal agencies. • Facilitate executive-level client conversations, strategic reviews, and roadmap discussions. • Act as the go-to domain-expert for Capture Managers on agencies such as the IRS and other priority accounts. • Provide pre-sales support including requirements interpretation, customer insights, competitive intelligence, relationship mapping, and solution shaping. • Partner with Growth, BD, and Capture teams to develop win themes, positioning strategies, and customer-aligned messaging. • Support smooth handoff between sales, delivery, and customer success—ensuring expectations, commitments, and success criteria are clearly aligned. • Align customer success efforts with Makpar’s growth objectives, ensuring that opportunities are tied to tangible mission impact and sustainable client relationships. • Provide thought leadership on federal trends, acquisition approaches, agency priorities, and customer engagement best practices. • Collaborate with Delivery leadership to ensure high customer satisfaction and identify expansion opportunities within active programs. • Shape internal processes, frameworks, and communication rhythms that strengthen Makpar’s overall account management strategy.

🎯 Requirements

• 15+ years of experience working directly with or within the federal government, including roles within federal agencies, government contracting, or public-sector consulting. • Proven experience cultivating and managing senior-level federal client relationships. • Strong understanding of federal procurement processes, acquisition lifecycle, and government contracting practices (FAR, agency-specific regulations, etc.). • Demonstrated success in customer success, account management, business development, or capture-support roles in a federal contracting environment. • Ability to translate customer needs into actionable strategies for sales, capture, and delivery teams. • Exceptional communication and interpersonal skills, with the ability to engage confidently with federal executives. • Strategic thinker with the ability to create long-term account plans and identify new opportunities. • Prior experience supporting capture teams or BD organizations in federal contracting. • Experience working at or directly interfacing with the IRS or other major civilian agencies. • Background in developing or supporting customer success frameworks within a professional services or consulting organization. • Familiarity with small-business programs (8(a), mentor-protégé, joint ventures) and their strategic applications. • The role will require 20% travel (at minimum once a quarter).

🏖️ Benefits

• Great Place to Work™ certified • SBA Subcontractor of the Year Award (Region 3) 2019