Implementation Specialist

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🕒 May 20

🏄 California – Remote

🏄 California – Remote

💵 $53k - $60k / year

⏰ Full Time

🟢 Junior

🛠️ Implementation Specialist

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ManageAmerica | Property Management Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🏠 Real Estate

💰 Private Equity Round on 2022-06

Software • Real Estate • Property Management

ManageAmerica is a property management software platform specifically designed for the Manufactured Housing Industry. With 25 years of experience, the platform helps owners and operators streamline operations, manage utilities, simplify lease processes, and enhance resident communication. By automating day-to-day tasks and ensuring compliance with unique regulations, ManageAmerica enables property managers to reduce errors, save time, and improve occupancy rates across over 750,000 sites nationwide.

📋 Description

• Manage all aspects of the ManageAmerica implementation projects; including the project kick off, software configuration, go live and training while maintaining project timelines. • Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check in meetings via Teams, ad hoc meetings, emails, etc. • Manage multiple implementation projects, with various priorities and deadlines at once for different customers. • Work as a consultative partner with your customers to provide guidance on best configuration practices based on their workflows and internal processes. • Maintain up to date project plans, tickets, and other project documentation to ensure project timelines are on track and visible to leadership. • Conduct ongoing training sessions for clients and agencies and internal employees. • Work closely with cross-functional teams, including Sales, Marketing, Customer Success, and Product, to onboard and support the implementation.

🎯 Requirements

• 1-3 years software project coordination/implementation experience in a client-facing environment or corporate support role. • Familiarity with remote work technologies, such as video conferencing platforms, project management software, and remote collaboration tools. • Excellent communication and interpersonal skills to effectively engage with remote stakeholders at all levels. • Self-motivation and the ability to work independently while collaborating effectively with remote teams. • Proficient in Microsoft Excel with the technical aptitude to quickly learn and navigate new systems. • Ability to adapt to change and a rapidly growing environment.

🏖️ Benefits

• No travel required • Fully remote work environment • Equal employment opportunities