Customer Success Manager

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July 8

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STACK

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STACK is the industry’s only Professional Information Management Platform, designed to align ongoing management of critical components of your professional life. Whether compliance with third-party requirements (like accreditation or licensure), or aligning organizational membership benefits, the intuitive framework ensures that no deadlines are missed, and nothing is lost in a sea of multiple passwords.

2 - 10 employees

📋 Description

• Please note: The role is based in London, United Kingdom. We are also open to candidates willing to relocate to our Amsterdam office! • Stacks is looking for a fiercely ambitious, entrepreneurial, and commercially driven Customer Success team member to join our team in Amsterdam as one of our first CS hires. • In this high-impact role, you’ll collaborate closely with our founder to create and execute our GTM strategy at Stacks. • Drive Customer Delight: Take full ownership of driving customer delight by managing every aspect of the CS cycle—from sales support to implementation and renewals—with a focus on mid-market and enterprise tech businesses (300-5,000 employees). • Consultative support: Dive deep into understanding client needs, offering insights, and building long-lasting relationships through a consultative approach. • Drive net retention: You will own renewals and NRR expansion for your portfolio of customers. • Product Mastery: Become the expert on our product, mastering every detail to implement our product with customers effectively and handle all client inquiries confidently. • Cross-functional Collaboration: Work closely with product and engineering teams to translate customer feedback into actionable insights, ensuring our product remains aligned with market needs. • Network Expansion: Build and nurture relationships with CFOs and finance leaders, representing Stacks at industry events across Europe. • Strategic Impact: As one of our first CS hires, you’ll manage high-impact, strategic customers or help us expand globally by building future CS teams.

🎯 Requirements

• 3-7 Years of SaaS Customer Success Experience: Proven track record in a quota-carrying, full-cycle sales role with expertise in prospecting, qualifying, negotiating, and closing deals with mid-market and enterprise clients. • Product Intuition: Quick to grasp complex products, with the ability to understand our offering in depth and present it with confidence. • Entrepreneurial Drive: You’re motivated by ambitious goals, resilient, and ready to put in the hard work needed to build something from the ground up. You thrive in high-stakes environments, aiming for the highest levels of success. • Proven Record of Excellence: A history of outstanding performance in previous roles, academics, sports, or other pursuits, showcasing your commitment, grit, and ability to deliver results. • Adaptability: Flexibility and resilience in a fast-evolving startup environment, with the readiness to adapt as we grow and change. • Exceptional Communication Skills: Clear, persuasive, and concise verbal and written communication skills to effectively convey complex ideas and strategies.

🏖️ Benefits

• Cutting-Edge Technology: Work at the forefront of the Gen AI revolution. • Top-Tier Team: Collaborate with talented colleagues from companies like Uber, Plaid, Miro, and Mollie. • Foundational Role: Become one of the founding pillars of an exciting company, backed by Tier 1 VCs and executives from OpenAI, Stripe, and DeepMind. • Inspiring Workspace: Enjoy the view of the Amsterdam canals in our stunning office.