Business AI Platform Support Engineer

🕒 August 28

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏗️ Platform Engineer

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manning Global AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Manning Global AG is one of the fastest growing staffing and managed services organizations globally, partnering with numerous Blue Chip Companies in sectors such as Telecoms, IT, ICT, Pharmaceuticals, Finance, Media, and Banking. They offer various services including temporary staffing, permanent staffing, managed services, and recruitment process outsourcing, helping individuals find their ideal job positions worldwide.

📋 Description

• Serve as the primary technical point of contact for client issues across deployed Business AI Cloud environments and Business AI Suite agents • Troubleshoot, diagnose, and resolve configuration, integration, and user-access issues across the platform’s data, knowledge, model, and agentic layers • Monitor the health and performance of AI agents in production, including answer quality, latency, API integration performance, and error rates • Assist with routine configuration of agent workflows, knowledge bases, dashboards, and reports • Escalate complex defects to senior delivery engineers or Uniphore support while keeping clients informed with clear, regular updates • Document recurring issues, write knowledge-base articles, and contribute to runbooks and continuous improvement of support processes

🎯 Requirements

• 0–5 years of experience in IT support, SaaS platform administration, or technical customer service • Fresh graduates must hold relevant cloud, data, or AI certifications (for example AWS, Azure, Google Cloud, Genesys, or NICE) or show hands-on AI project work • Working knowledge of REST APIs, webhooks, and web technologies • Comfort reading logs to trace issues • Basic understanding of LLM-based applications, including prompts, knowledge retrieval, and AI agents • Experience with chatbots or contact-centre tools is a plus • Familiarity with contact-centre or CRM systems such as Genesys, NICE, Five9, Salesforce, or ServiceNow is an advantage • Excellent problem-solving skills and customer-first communication style