CCaaS Implementation Consultant

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August 4

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Manning Global AG

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Recruitment • B2B • Telecommunications

Manning Global AG is one of the fastest growing staffing and managed services organizations globally, partnering with numerous Blue Chip Companies in sectors such as Telecoms, IT, ICT, Pharmaceuticals, Finance, Media, and Banking. They offer various services including temporary staffing, permanent staffing, managed services, and recruitment process outsourcing, helping individuals find their ideal job positions worldwide.

501 - 1000 employees

Founded 2000

🎯 Recruiter

🤝 B2B

📡 Telecommunications

📋 Description

• Configure the client product for various brands and industries following high standards of delivery and quality • Constant learning and collaborating with the team to develop best practices on product configuration • Work as a team to understand product adoption by various brands and establish standard practices to improve adoption • Provide social insights and recommendations to support clients’ business practices

🎯 Requirements

• Expertise in business analysis, functional specification, system design, platform configuration, testing, and training • Experience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. • Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing • Should have knowledge in CTI or Voice recording products • Experience on VOIP, Dialer, ACD , IVR, SBC • Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers • Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. • Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management • Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like. • Have experience in Groovy and Javascript

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities